Shuttle Driver

ABM US•Phoenix, AZ

About The Position

The Shuttle Driver transports passengers to and from assigned locations, which may be near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility, or warehouse, depending on contractual needs. The position provides daily transportation between designated pick-up and drop-off locations and supports passengers who need assistance, including with luggage and accessible boarding equipment. The driver also inspects, cleans, disinfects, refuels, and performs routine maintenance on the shuttle; documents vehicle condition and fuel use; and follows Department of Transportation and safety standards. This role is suitable for someone entering or returning to the workforce with limited experience or education. No prior experience or high school diploma, GED, or college degree is required, and on-the-job training is provided.

Requirements

Must be at least 21 years old.
Valid driver's license required; a CDL is not required.
Strong customer service background, with demonstrated professional and courteous interaction with passengers, guests, residents, or customers.

Nice To Haves

One year of prior work experience as a passenger shuttle driver.

Responsibilities

Transport, load, and unload passengers at designated pick-up and drop-off locations.
Ensure passengers are loaded and unloaded safely, including operating specialized equipment such as wheelchair lifts and tie-downs for passengers with special needs.
Assist passengers with loading and unloading luggage as needed.
Meet patrons who need assistance traveling to and from airport locations and lots.
Inspect vehicles regularly for unsafe conditions or maintenance issues, and perform routine cleaning and bus maintenance.
Inspect the shuttle for preexisting damage and record information using an electronic device or manual ticket.
Provide courteous customer service and respond to guest inquiries, including giving directions.
Maintain and enforce the bus evacuation plan and coordinate evacuation activities as appropriate.
Immediately report incidents or claims to the Operations Manager or Shift Lead.
Refuel and maintain shuttle equipment and fuel-use logs.
Maintain a clean work environment and disinfect the shuttle after each use.
Perform pre- and post-inspection activities to verify operating condition, adherence to Department of Transportation standards, and compliance with safety standards.