Shuttle Driver

Red Hawk Casino•Placerville, CA

About The Position

The Shuttle Driver provides valet and transportation services to guests in a prompt, courteous, and safety-conscious manner. The role includes driving guests, answering general questions about the property and local community, and maintaining working knowledge of property facilities and events. The driver inspects vehicles for cleanliness, supplies, and proper working condition; conducts safety checks before and after trips; and reports mechanical issues or maintenance needs to management and transportation supervisors or leads. The position emphasizes outstanding guest service, a neat and well-groomed appearance, accurate trip records, and positive interactions with guests and team members. Duties may also include greeting vehicles and guests in the valet area, opening doors, completing valet tickets when needed, following supervisor or lead assignments, and maintaining confidentiality regarding guest interactions and property operations. The driver must be able to handle intoxicated guests, drive in adverse weather, and travel long distances. The role also serves as an ambassador for RHC and includes other duties as assigned.

Requirements

At least two years of commercial driving and guest services experience.
Excellent communication skills.
Valid state-issued commercial Class B driver's license.
Passenger endorsement for up to 40 passengers.
Good driving record.
At least 21 years of age.

Responsibilities

Assist guests promptly and courteously with valet and transportation services.
Drive conservatively, announce stops, and answer general questions about the property and local community.
Maintain knowledge of property facilities and special events to advise guests and team members.
Inspect vehicles before occupancy to ensure they are clean, well-stocked, and in good working order.
Conduct vehicle safety inspections before and after every trip and report problems or maintenance needs to management.
Communicate mechanical difficulties and maintenance needs of property-owned vehicles to Transportation Supervisors or the lead.
Maintain a clean, neat, and well-groomed appearance.
Achieve and maintain a high level of guest service and satisfaction.
Maintain written records of trips, passenger counts, departure and arrival times, dispatcher names, and destinations.
Ensure departmental records and reports are accurate and thorough.
Greet vehicles and guests arriving in the valet area.
Open doors for guests and complete valet tickets when needed.
Perform assigned duties while on shift, including in the Porte or office.
Greet guests properly and with a smile, applying A.C.T. attributes.
Follow assignments made by the supervisor or lead.
Interact positively with guests and team members.
Maintain confidentiality of guest interactions and property operations.
Deal with intoxicated guests.
Drive in adverse weather conditions, including rain, snow, ice, and extreme heat, and travel long distances.
Act as an ambassador for RHC.
Perform other duties as assigned.