Shuttle III [CDL Required] - Open Availability - $21/HR - Gaylord Palms Resort

Towne Park•Kissimmee, FL

1d•Onsite

About The Position

The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc. Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property. May operate a vehicle that seats sixteen people or more, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle. Monitors vehicle condition and records malfunctioning items or damage and submits to manager. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts.

Requirements

High school diploma or general education degree (GED)
Commercial Driver’s License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services.
Pass a criminal background, MVR and drug screen and other requirements set forth by the client
At least 21 years of age
Maintain a valid driver’s license at all times
Pass annual / semiannual MVR check
Complete the Wheelchair Safety Training course provided by Towne Park as applicable
Possess current Medical Examiners Certificate
Maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable
At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver
Ability to drive manual transmission
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Nice To Haves

Disney Parks knowledge preferred.

Responsibilities

Transport guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices.
Assist guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.
Maintain vehicle activity and maintenance logs.
Shuttle guests to appropriate places that are approved by manager and the client contact.
Learn and remember pick-up and destination points.
Know all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
Communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers.
Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor.
Use guest last name at all times when appropriate.
Maintain accuracy and composure while under pressure.
Appropriately use salutation of the day and welcome to property.
Operate a vehicle that seats sixteen people or more, including driver.
Inspect exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle.
Monitor vehicle condition and record malfunctioning items or damage and submit to manager.
Protect guest confidentiality in accordance with HIPPA requirements.
Maintain the security of client financial and identifying information.
Check wheelchairs for safe operation prior to each use and clean wheelchairs after each use.
Assist patrons with entering and exiting the vehicle.
Use specialized equipment such as wheelchair lifts.