Overnight Resort Bell Attendant (Shift Times: 11:00pm - 7:00am) - Gaylord Texan Resort (Midweek Availability Required)

Towne Park•Grapevine, TX

13h•Onsite

About The Position

The Bell Attendant is responsible for delivering exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This includes assisting hotel guests with their luggage during arrival and departure, conducting thorough room presentations, and facilitating room changes when necessary. The role requires maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients, acknowledging and greeting guests, and using proper phone etiquette. Bell Attendants must possess in-depth knowledge of the hotel's rooms, meeting facilities, public areas, and local attractions to assist guests with directions, reservations, and other inquiries. They are also responsible for opening vehicle and hotel doors, assisting with off-site transportation using approved services, and ensuring the safe transport and storage of guest luggage. Additionally, the position involves continually monitoring and maintaining the cleanliness and order of the guest services area, delivering messages and amenities, and completing all assigned tasks in a timely manner.

Requirements

High school diploma or general education degree (GED)
Must complete the Wheelchair Safety Training course provided by Towne Park
One to three months related experience and/or training
Knowledge of principles and processes for providing customer and personal services
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Responsibilities

Providing exceptional hospitality services to guests in an attentive, friendly and efficient manner
Assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure
Maintaining pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledging and greeting guests within five feet with a professional and friendly demeanor
Using guest last names during interactions
Using salutation of the day and welcoming guests to the location
Practicing proper Towne Park phone etiquette
Posting up in designated areas when not completing tasks
Conducting thorough room presentations for guests
Assisting guests with room changes when needed
Maintaining an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel
Opening all vehicle and hotel doors for guests
Assisting guests with directions, taxis, reservations and all other inquiries
Providing information to guests about the hotel, meeting rooms, amenities, and main attractions in the area
Assisting guests with transportation to off-site locations using only approved taxi cab or transport services
Correctly tagging individual bags to be stored in the bell storage area
Assuring all guests and luggage are safely transported to and from assigned destinations
Continually monitoring and maintaining cleanliness and order of guest services area
Delivering messages, items and/or guest amenities as requested
Completing all tasks in a timely manner as instructed by the Account Manager