Shuttle Driver

Horseshoe Bay Resort•Charlotte, NC

27d•Onsite

About The Position

This role is about much more than getting from Point A to Point B. The Van/Shuttle Driver is a driver, a first impression, a helpful resource, and a hospitality ambassador. If you enjoy meeting people, staying active, driving safely, and making someone's journey a little easier, this could be the perfect opportunity for you. The role combines safe transportation with hands-on guest service, including vehicle assistance, luggage handling, directions, and maintaining an accessible hotel entrance.

Requirements

A safe and responsible driver who takes transportation safety seriously.
Friendly and approachable and enjoys interacting with guests.
Dependable and punctual, especially when guests are relying on you for transportation.
Patient and professional, even when dealing with frustrated or tired travelers.
A great communicator who can provide clear information and directions.
Observant and attentive, especially when identifying guests, luggage, claim tickets, pickup locations, and traffic conditions.
Physically active and comfortable loading and unloading luggage.
A team player who is willing to pitch in wherever needed.
Adaptable and resourceful when plans change or unexpected situations arise.
Knowledgeable or willing to learn about the hotel, surrounding area, and local attractions.
Ability to identify airline/customer pickup and drop-off locations, read luggage tags and claim checks, load and unload luggage, and move throughout the property.
An excellent driving record verified by a Motor Vehicle Report (MVR).

Responsibilities

Safely transport hotel guests to and from the airport terminal and other designated locations.
Follow all applicable traffic regulations and maintain safe driving practices.
Provide prompt, friendly, and courteous transportation service.
Greet guests warmly and sincerely upon arrival.
Open vehicle doors for arriving and departing guests.
Assist guests with luggage, packages, and other belongings.
Load and unload luggage from cars, buses, vans, and carts.
Maintain smooth traffic flow around the hotel entrance to ensure safe and convenient passenger and luggage loading and unloading.
Park and retrieve guest vehicles when required, using claim tickets to ensure the correct vehicle is delivered.
Respond quickly to guest questions and requests for assistance.
Provide clear directions to hotel facilities, nearby attractions, and designated pickup/drop-off locations.
Communicate hotel features and services to guests.
Listen carefully to guest and associate requests and respond promptly.
Work throughout the property as needed to assist guests and the Front Office team.
Help create a welcoming and organized arrival and departure experience.
Complete other job-related duties as assigned.