Shuttle Driver/Shuttle Assistant

City of Collinsville•Collinsville, IL

3d•Onsite

About The Position

The Shuttle Driver/Shuttle Assistant works as part of a team to provide safe, reliable, and courteous transportation services to senior citizens and individuals with disabilities within the City of Collinsville. Employees rotate responsibilities as needed and may be assigned as the Driver or Assistant, depending on the scheduled shift. Employees are expected to be comfortable with all aspects of shuttle operations, including driving, assisting passengers, coordinating routes, communicating with dispatch, and maintaining transportation records. The position calls for patience, dependability, flexibility, strong communication skills, and a customer-service-oriented attitude. Employees regularly interact with people who may need additional assistance, accommodation, or understanding. The position is part-time hourly, approximately 4–20 hours per week, with shifts generally ranging from 4–8 hours. Weekday availability is required; morning shifts, afternoon shifts, or both may be scheduled, with possible double shifts. Assignments and hours can vary, so flexibility with schedules and roles is important. The hourly rate is $16.00.

Requirements

Valid Illinois Class D Driver's license with J05 restriction and compliance with applicable City driving requirements.
Ability to communicate effectively and professionally with passengers, coworkers, and supervisors.
Ability to follow written and verbal instructions.
Ability to work independently and as part of a small team.
Clear driving record, free of recent major traffic convictions.
Ability to pass physical and drug testing.
Ability to sit for extended periods while operating or riding in the shuttle.
Ability to walk, stand, sit, and perform a variety of physical activities throughout the workday.
Ability to lift and carry at least 25 pounds.
Ability to bend to the floor, reach overhead, grasp, stoop, and crouch.
Ability to hear and see sufficiently to safely perform job responsibilities.
Ability to assist with wheelchair lift operation and passenger securement.
Ability to speak clearly and communicate effectively.
Ability to work and safely drive in various weather conditions.
Adequate coordination and judgment when operating the vehicle and assisting passengers.
Exceptional punctuality, dependability, and attendance.
Ability to maintain a positive, professional attitude and appearance.
Ability to think clearly, remain calm, and respond appropriately during emergencies or unexpected situations.
Mature judgment, ethical behavior, critical thinking, and problem-solving skills.
Ability to read, write, and maintain accurate, organized, and legible records and documentation.
Ability to multitask, work with limited supervision, and manage changing schedules and priorities.
Ability to communicate effectively, resolve conflicts fairly and professionally, and interact positively with senior citizens and individuals with disabilities.
Ability to use City-provided technology, including smart phones and communication equipment.
Ability to recognize and report safety concerns, unusual situations, and passenger needs.
Ability to consistently enforce rules and policies while maintaining patience, professionalism, and positive customer service.
Weekday availability and flexibility to work different shifts and assignments, potentially including morning shifts, afternoon shifts, or double shifts.

Responsibilities

Safely operate the City shuttle on assigned and varying routes within Collinsville city limits when assigned as the Driver.
Assist passengers with safely entering and exiting vehicles, including providing wheelchair lift assistance or other accommodations.
Assist passengers with loading and unloading groceries, packages, personal belongings, and other permitted items.
Operate the wheelchair lift and assist with proper passenger securement as trained.
Perform dispatcher duties when assigned, including coordinating daily transportation schedules, communicating pickup information, assisting with route coordination, and relaying information among drivers, passengers, and front desk staff.
Maintain accurate and complete transportation logs, trip information, and other required documentation.
Communicate with dispatch, front desk staff, coworkers, and supervisors using City-provided cell phones and communication equipment.
Monitor pickup schedules and report delays, missed pickups, service disruptions, passenger concerns, and other issues to the supervisor.
Inspect the shuttle for safety, cleanliness, and proper mechanical operation before and after use.
Coordinate vehicle fueling and maintain accurate fueling records.
Report vehicle damage, maintenance concerns, safety issues, and other deficiencies to the supervisor.
Maintain knowledge of emergency response procedures and follow established safety protocols.
Maintain a clean, organized, and welcoming shuttle environment.
Provide friendly, professional, and courteous customer service to passengers.
Work cooperatively with assigned coworkers to support safe and efficient daily operations.
Consistently enforce City and Senior Shuttle rules, policies, and procedures to support passenger and staff safety and maintain a safe, respectful environment.
Address rule violations or inappropriate behavior professionally and communicate ongoing concerns or incidents to the supervisor.
Perform other related duties as assigned.