Shuttle Driver/Shuttle Assistant

City of Collinsville•Collinsville, IL

2d•Onsite

About The Position

The Shuttle Driver/Shuttle Assistant works as part of a team to provide safe, reliable, and courteous transportation services to senior citizens and individuals with disabilities within the City of Collinsville. Employees rotate between responsibilities as needed and may be assigned as the Shuttle Driver or Shuttle Assistant depending on the scheduled shift. Employees must be comfortable with all aspects of shuttle operations, including driving, assisting passengers, coordinating routes, communicating with dispatch, and maintaining accurate transportation records. The role requires patience, dependability, flexibility, strong communication skills, and a customer-service-oriented attitude. Employees regularly interact with people who may need additional assistance, accommodation, and understanding. This part-time hourly position works approximately 4–20 hours per week, depending on scheduling and operational needs. Shifts generally range from 4–8 hours per day, and weekday availability is required. Each transportation shift has two employees: one Driver and one Assistant. Employees may be scheduled for morning shifts, afternoon shifts, or both, with potential opportunities to work double shifts. Assignments, schedules, and hours may vary; flexibility to work different shifts and positions is important. The role requires a valid Illinois Class D driver's license with J05 restriction, compliance with applicable City driving requirements, and a clear driving record free of recent major traffic convictions. Physical requirements include sitting for extended periods, walking, standing, lifting and carrying at least 25 pounds, and assisting with wheelchair lift operation and passenger securement. The employee must be able to work and safely drive in various weather conditions and pass physical and drug testing. The hourly rate is $16.00.

Requirements

Possess a valid Illinois Class D driver's license with J05 restriction and meet applicable City driving requirements.
Have a clear driving record free of recent major traffic convictions.
Communicate effectively and professionally with passengers, coworkers, and supervisors.
Follow written and verbal instructions.
Work independently and function as part of a small team.
Demonstrate punctuality, dependability, and consistent attendance.
Maintain a positive, professional attitude and appearance.
Remain calm and respond appropriately during emergencies or unexpected situations.
Demonstrate mature judgment, ethical behavior, critical thinking, and problem-solving skills.
Read and write, and maintain accurate, organized, legible records and documentation.
Multitask, work with limited supervision, and manage changing schedules and priorities.
Communicate effectively, resolve conflicts fairly and professionally, and interact positively with senior citizens and individuals with disabilities.
Use City-provided technology, including smartphones and communication equipment.
Recognize and report safety concerns, unusual situations, and passenger needs.
Enforce rules and policies consistently while maintaining patience, professionalism, and positive customer service.
Sit for extended periods while operating or riding in the shuttle; walk, stand, and perform varied physical activities throughout the workday.
Lift and carry a minimum of 25 pounds; bend to the floor, reach overhead, grasp, stoop, and crouch.
Hear and see sufficiently to perform job responsibilities safely; speak clearly and communicate effectively.
Assist with wheelchair lift operation and passenger securement.
Work and safely drive in various weather conditions; demonstrate adequate coordination and judgment when operating the vehicle and assisting passengers.
Pass physical and drug testing.
Have weekday availability and flexibility to work varying shifts and assigned positions.

Responsibilities

Safely operate the City shuttle along assigned and varying routes within Collinsville city limits when assigned as the Driver.
Assist passengers safely entering and exiting vehicles, including people requiring wheelchair lift assistance or other accommodations.
Help passengers load and unload groceries, packages, personal belongings, and other permitted items.
Operate the wheelchair lift and assist with proper passenger securement as trained.
Perform dispatcher duties when assigned, including coordinating daily transportation schedules, communicating pickup information, assisting with route coordination, and relaying information between drivers, passengers, and front desk staff.
Maintain accurate and complete transportation logs, trip information, and other required documentation.
Communicate with dispatch, front desk staff, coworkers, and supervisors using City-provided cell phones and communication equipment.
Monitor pickup schedules and report delays, missed pickups, service disruptions, passenger concerns, and other issues to the supervisor.
Inspect the shuttle for safety, cleanliness, and proper mechanical operation before and after use.
Coordinate vehicle fueling and maintain accurate fueling records.
Report vehicle damage, maintenance concerns, safety issues, and other deficiencies to the supervisor.
Maintain knowledge of emergency response procedures and follow established safety protocols.
Maintain a clean, organized, and welcoming shuttle environment.
Provide friendly, professional, and courteous customer service to passengers.
Work cooperatively with assigned coworkers to ensure safe and efficient daily operations.
Enforce City and Senior Shuttle rules, policies, and procedures consistently to support passenger and staff safety and a safe, respectful environment.
Address rule violations or inappropriate behavior professionally and communicate ongoing concerns or incidents to the supervisor.
Perform other related duties as assigned.