Shuttle Dispatcher

ABM•Nashville, TN

2d•Onsite

About The Position

The Shuttle Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond. The position provides assistance, information, and customer service to arriving, transferring, and departing clients. Dispatchers schedule and coordinate Wheelchair Assistants and other resources to meet customer requests and operational needs, using radios, telephones, and computers. This is a full-time role at ABM shuttle, 804 Hangar Ln., Nashville, TN 37217. The schedule varies within a 24-hour operation. The listed pay rate is $19.00 per hour.

Requirements

Must be 21 years of age or older.
Customer service experience.
One year of clerical experience.

Nice To Haves

One year of prior multi-line reception or dispatching experience.
Prior experience scheduling and dispatching employees.

Responsibilities

Provide assistance, information, and customer service to arriving, transferring, or departing clients.
Schedule and dispatch Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs.
Determine the types or amounts of equipment, vehicles, materials, or personnel required based on work orders or client requirements.
Relay work orders, messages, and information to and from crews, teams, supervisors, and field inspectors using telephones, two-way radios, or computers.
Advise personnel about construction areas, accidents, weather conditions, hazards, bottlenecks, and wait times.
Monitor personnel and equipment locations and utilization to coordinate service and schedules efficiently.
Ensure timely and efficient movement of resources according to work orders or resource schedules.
Oversee communications within specifically assigned areas.
Receive or prepare work orders and work schedules.
Record and maintain files and records of customer requests, work or services performed, inventory, and other dispatch information.
Adhere to safety and regulatory compliance procedures.
Coordinate and arrange necessary repairs to restore service and schedules.
Perform miscellaneous duties as assigned.
Monitor daily services and create or update a log sheet or service log.
Maintain periodic contact with service personnel to ensure assigned duties are completed.
Inform the on-duty supervisor of unusual issues that may need additional assistance or oversight.
Create reports to monitor activity and operations.