Shuttle Dispatcher

ABM US•Nashville, TN

2d•Onsite

About The Position

The Shuttle Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond. This full-time role provides information and customer service to arriving, transferring, or departing clients and coordinates Wheelchair Assistants and other resources to meet customer needs. The position is based at ABM Shuttle, 804 Hangar Ln., Nashville, Tennessee, and operates on a varying schedule as part of a 24-hour operation. The dispatcher uses radios, telephones, and computers to schedule and dispatch personnel, relay work orders and other information, monitor personnel and equipment, oversee communications in assigned areas, maintain service and dispatch records, and prepare operational reports. The position also supports safe and timely service delivery by sharing information about hazards and service issues, arranging repairs, maintaining contact with personnel, and escalating unusual issues to the on-duty supervisor.

Requirements

Must be 21 years of age or older.
Customer service experience.
One year of clerical experience.

Nice To Haves

One year of prior multi-line reception or dispatching experience.
Prior experience scheduling and dispatching employees.
Military experience is encouraged; listed Military Occupational Specialty Codes are 88N, 92A, LS, YN, 0411, 3531, 2T1X1, and 2T2X1.

Responsibilities

Provide assistance, information, and customer service to arriving, transferring, or departing clients.
Schedule and dispatch Wheelchair Assistants to appropriate locations based on customer requests, specifications, or needs.
Determine the types and amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
Relay work orders, messages, and information to and from crews, teams, supervisors, and field inspectors using telephones, two-way radios, and computers.
Advise personnel about construction areas, accidents, weather conditions, other hazards, bottlenecks, and wait times.
Monitor personnel and equipment locations and utilization to coordinate service and schedules efficiently and ensure timely movement of resources.
Oversee communications within specifically assigned areas.
Receive or prepare work orders and work schedules.
Record and maintain files and records of customer requests, work or services performed, inventory, and other dispatch information.
Adhere to safety and regulatory compliance procedures.
Coordinate and arrange necessary repairs to restore service and schedules.
Perform miscellaneous duties as assigned.
Monitor daily services and create or update a log sheet or service log.
Maintain periodic contact with service personnel to ensure assigned duties are completed.
Inform the on-duty supervisor about unusual issues that may require additional assistance or oversight.
Create reports to monitor activity and operations.