Overnight Shuttle Dispatcher Supervisor - Anchorage Airport

Reimagined Parking • Anchorage, AK

15d • Onsite

About The Position

The Shuttle Dispatcher Supervisor oversees the daily operations of the dispatch team to ensure shuttle and transportation services operate safely, efficiently, and in accordance with Reimagined Parking and client standards. The role directly supervises dispatchers and Dispatcher Leads, manages scheduling and workflow, ensures accurate communication with drivers, and supports service delivery across the operation. Responsibilities include monitoring performance, coaching team members, resolving operational issues, and maintaining reliable service, safety, and customer satisfaction.

The supervisor leads the dispatch team, supports operational planning, and contributes to a collaborative, mission-driven environment. The position is based at Anchorage International Airport and pays $23.70 per hour. The stated schedule is Wednesday and Thursday from 23:00 to 07:00, and Friday through Sunday from 20:00 to 04:00. A valid driver's license is required.

Requirements

• At least 3 years of transportation or dispatch experience, including at least 1 year in a leadership or supervisory role.
• Must be over 21 years old.
• Valid driver's license with an acceptable driving record; required for operational driving duties.
• Must successfully pass a background check in accordance with company policy and applicable laws.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security.
• Strong knowledge of dispatch systems, fleet operations, and route scheduling.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced operations environment.
• Ability to interpret operational data and make quick, informed decisions.
• Strong leadership qualities, professionalism, and integrity.
• Proficiency in Microsoft Word, Excel, and dispatch software tools.
• Familiarity with radios, computers, tablets, and GPS systems.
• Working knowledge of ADA transportation requirements (ADA 1990 and amendments).
• Strong problem-solving skills and ability to remain calm and organized under pressure.

Nice To Haves

• Prior lead or senior-level experience.

Responsibilities

• Directly supervise dispatchers and Dispatcher Leads by assigning duties, monitoring productivity, and ensuring compliance with policies and procedures.
• Provide coaching, training, corrective action, and performance evaluations.
• Support hiring decisions, onboarding, and ongoing development of dispatch staff.
• Ensure staffing levels meet operational needs and passenger volume.
• Lead shift briefings and communicate service expectations.
• Oversee real-time shuttle bus service to ensure on-time performance and route coverage.
• Review and approve dispatch decisions involving vehicle and driver assignments, route adjustments, and service-level changes.
• Monitor GPS systems, dispatch software, and radio communications to maintain service continuity.
• Respond to service disruptions, breakdowns, and emergencies.
• Coordinate fleet availability with maintenance teams to minimize downtime.
• Ensure compliance with ADA transportation requirements, safety standards, and client expectations.
• Serve as the primary escalation point among dispatch, drivers, maintenance, customer service, and management.
• Provide timely updates about service delays, route adjustments, and operational impacts.
• Support customer experience teams with shuttle ETA information and service planning.
• Communicate staffing, incidents, and operational performance to leadership.
• Prepare and validate daily, weekly, and monthly operational reports.
• Maintain accurate logs of incidents, route changes, service delays, staffing levels, and performance metrics.
• Audit dispatcher documentation for accuracy and compliance.
• Monitor operational data and implement improvements to enhance efficiency.
• Ensure dispatch staff follow company communication standards and documentation protocols.
• Drive shuttle vehicles as needed to maintain service continuity, cover staffing shortages, or reposition fleet vehicles.
• Assist during emergencies, large events, high-volume periods, and service interruptions.
• Perform basic vehicle checks when operating company vehicles.
• Maintain accurate records for operational audits, compliance, and service-level reporting.
• Track and document equipment issues, driver performance concerns, and route deviations.

Benefits

• 10 days of paid time off for full-time employees.
• 8 paid holidays for full-time employees.
• Medical, dental, and vision coverage for employees and their families.
• Company-paid basic life insurance and short-term disability insurance, with additional options for loved ones.
• 401(k) plan with employer match and immediate vesting.
• Employee Assistance Program providing behavioral health care for employees and family members.
• Parental and caregiver leave.
• Paid sick leave for part-time employees, based on state laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed