SHS Manager

BCS Financial Corporation • Oakbrook Terrace, IL

13d • $125,000 - $155,000

About The Position

The Supplemental Health Solutions Account Manager is responsible for supporting sales efforts through business operations, with a focus on business growth and relationships with customers, brokers, and Blue Plan partners. The role works with sales teams to identify additional opportunities and improve processes, with goals related to customer satisfaction, sales operations and engineering, and group persistency. Work and results are tracked through Salesforce and include billing management, persistency, adding products, process and opportunity management, implementations, and customer satisfaction. The position reports to the Senior Director, Ancillary Channel Development.

Requirements

• At least 5 years of account management experience.
• At least 5 years of implementation management experience.
• At least 5 years of process management experience.
• At least 10 years of insurance industry experience.

Nice To Haves

• Bachelor’s degree preferred.
• At least 5 years of people management experience preferred.
• Previous experience with Salesforce, Outlook, and MS Office preferred.

Responsibilities

• Service existing customers and policyholders.
• Implement new customers and policyholders.
• Lead sales operations efforts across business operations.
• Manage operational escalations.
• Work with Sales on opportunities before and after the sale.
• Lead renewals, add-product, and enrollment strategies.
• Administer Salesforce and provide reporting.

Benefits

• Health insurance, including flexible HSA/PPO medical plans.
• Dental insurance.
• Vision insurance.
• 401(k) with up to 6% company match.
• Wellness benefits.
• Generous PTO starting at 22 days annually.
• 12 paid holidays.
• Parental leave.
• Home office and wellness reimbursement.
• Employee referral program.
• Professional development and development planning.
• Tuition reimbursement.
• Continuing education assistance.
• Assistance obtaining professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager