SHS Manager
About The Position
The Supplemental Health Solutions Account Manager is responsible for driving sales efforts in coordination with business operations, supporting business growth and relationships with customers, brokers, and Blue Plan partners. The role focuses on enhancing customer satisfaction, sales operations and engineering, and group persistency, while collaborating with sales teams to identify opportunities and improve processes. Work and results are tracked through Salesforce and include billing management, persistency, product additions, process and opportunity management, implementations, and customer satisfaction. The position reports to the Senior Director, Ancillary Channel Development. This is a full-time, salaried position with a target base salary range of $125,000–$155,000. The role requires less than 10% travel. Work environments may be hybrid or remote.
Requirements
- At least 5 years of account management experience.
- At least 5 years of implementation management experience.
- At least 5 years of process management experience.
- At least 10 years of insurance industry experience.
Nice To Haves
- Bachelor’s degree preferred.
- At least 5 years of people management experience preferred.
- Experience with Salesforce, Outlook, and MS Office preferred.
Responsibilities
- Service existing customers and policyholders.
- Implement new customers and policyholders.
- Lead sales efforts through business operations.
- Manage operations escalations.
- Work with Sales on opportunities before and after sales.
- Lead renewals, add-product efforts, and enrollment strategies.
- Administer and report in Salesforce.
- Track activities and results related to billing management, persistency, product additions, process and opportunity management, implementations, and customer satisfaction.
Benefits
- Competitive health, dental, and wellness benefits beginning on the first day of the month following the first day of employment.
- Flexible HSA/PPO medical plans, dental, vision, and HSA/FSA.
- 401(k) with up to 6% company match.
- Generous PTO starting at 22 days annually.
- 12 paid holidays.
- Parental leave.
- Home office and wellness reimbursement.
- Employee referral program.
- Professional development and development planning.
- Tuition reimbursement.
- Continuing education assistance.
- Assistance obtaining professional certifications.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
