Showroom Specialist

Olive Avenue Jewelry•American Fork, UT

4d•Onsite

About The Position

Olive Ave is growing rapidly and seeking a motivated Showroom Specialist to join our American Fork team. This role sits at the heart of our customer experience — it's where our brand comes to life in person and where we get to be part of one of the most meaningful purchases our customers will ever make. This position is pivotal in presenting our brand experience and guiding customers through such a significant purchasing moment. Your role will be integral to maintaining our brand’s voice and delivering the authentic Olive Ave experience in person for customers. This is a part-time role based in our showroom in American Fork, Utah, reporting directly to the Utah Store Manager. In this comprehensive position, your focus will be in-person and walk in consultations. We are looking for someone who has a foundational understanding of sales principles to foster trust and engagement, without direct selling. We care about the experience being memorable, smooth, and personal and are looking for someone to create this environment for our customers. Key qualities in this role include demonstrating patience and compassion, confidence in communication, and being people minded. We are committed to providing comprehensive training on Olive Ave’s processes, industry best practices, and company expectations, equipping you with the necessary training, tools, and time to be successful. At Olive Ave, we focus on creating an environment of personal development for our employees, while creating and promoting an inspiring brand. We are looking for a collaborative team player who views both customers and team members as integral assets to our community.

Requirements

Proven experience in a client-facing role with a record of enhancing customers satisfaction.
Foundational understanding of sales process and strategies with the ability to apply this knowledge in a non-sale focused role.
Exhibits a self-starter mindset and functions effectively as a collaborator within a team as well as demonstrates exceptional communication skills, capable of engaging a diverse customer base with poise and confidence.
Analytical thinker with the ability to anticipate needs and proactively address potential issues.
Retains information with precision, coupled with a meticulous approach to details and the capacity for attentive listening.
Exhibits a resilient composure and performance excellence in high-pressure situations.
Demonstrates a growth-oriented mindset, perpetually pursuing opportunities for professional development and personal evolution.
Proficient in suite of Microsoft Office applications including but not limited to Outlook, Word, Excel and Teams.
A natural ability to forge genuine connections with customers, ensuring personalized and memorable interactions.

Nice To Haves

Experience and expertise in the jewelry industry, demonstrating a robust understanding of various jewelry types, materials and styles.
Demonstrates proficiency in time management, consistently meeting deadlines and optimizing productivity through strategic scheduling and prioritizing.
Exhibits strong attention to detail, ensuring accuracy and quality in all tasks and projects.
Proven dedication to professional responsibilities, maintaining high standards of work ethic and commitment to achieving objectives.

Responsibilities

Collaborate closely with other team members and departments to ensure the preparation for each appointment aligns with client expectations and company standards.
Accurately manage client records and sensitive information, upholding our commitment to confidentially and attention to detail.
Confidently understand and know our products to help customers realize all their options to find or create their perfect ring.
Contributes positively and proactively to both team environments and the broader organizational
Develop and maintain strong relationships with customers ensuring their needs are understood and met, no matter the platform of communication.