Showroom Manager

FERGUSON•Grimes, IA

22h•Onsite

About The Position

Ferguson is seeking a Showroom Manager for its Grimes, Iowa Bath, Kitchen & Lighting Showroom. This state-of-the-art showroom is approximately 10,000 sq ft (4,000 sq ft excluding office/clearance center). The Showroom Manager will have direct oversight of 10 associates and will lead the customer service team. Ferguson, a Fortune 500 company, has been a source of quality supplies since 1953, focusing on making customers' complex projects simple, successful, and sustainable across various industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community dedicated to building something meaningful and offers career growth opportunities.

Requirements

Prior sales leadership experience is ideal.
Sales and customer service experience.
Proven track record to build and implement process improvement/efficiencies.
Ability to initiate and embrace change.
Mentoring skills and desire to train others.
Ability to work across department lines, manage time and people.
Outstanding communication skills; verbal, written and interpersonal skills.
Ability to listen optimally to address problems, anticipate issues and make effective decisions.
The ability to take care of a vast array of customers with varying levels of product knowledge.

Nice To Haves

Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus.

Responsibilities

Actively leads day-to-day showroom operations, including managing the Showroom team, collaborating with Senior Showroom Manager and Showroom Operations Manager to focus on Showroom Displays, the Clearance Center, revenue growth, margin enhancement, budget targets, and process improvement.
Maintain and develop a team, including hiring, mentoring, training, scheduling, setting goals and expectations, and fostering development.
Supervises the daily showroom traffic with a wide range of customers to sell a variety of products including lighting, appliances, and high-end fixtures.
Handle budget process activities, review and handle expenses.
Assist customers, both by appointment and walk-ins.
Build and maintain relationships with suppliers.
Serve as the first point of contact to address and resolve customer complaints.
Attend industry events and/or meetings to represent Ferguson locally.