Kohler Showroom Salesperson

Hajoca • Burlingame, CA

1d

About The Position

The Showroom Salesperson provides product selection assistance and design advice to showroom customers, creating a welcoming and hospitable experience while helping customers identify products that meet their needs. The role is responsible for delivering strong customer satisfaction and meeting or exceeding sales and gross profit goals.

The salesperson guides customers through product selections, uses company technology to review specifications, pricing, and availability, and uses sales reports and forecasting tools to manage targets. Duties include entering sales orders and bids, expediting purchases, staying engaged throughout customer projects, and processing returns and refunds according to company policy. The role also maintains a clean, current, stocked, and safely displayed showroom; participates in industry associations and professional events; and completes assigned safety and compliance training.

Requirements

• At least 1 year of experience in customer service or sales.
• Demonstrated customer service and verbal and telephone communication skills.
• Ability to use Microsoft Office software, including Outlook and Word, for email, customer contact files, appointment calendars, and reports.
• Ability to plan, organize, and multitask.
• Ability to learn and operate computer systems used to process orders.
• Ability to read, write, speak, and understand English.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to understand customer needs, provide targeted solutions, overcome objections, and close sales.
• Ability to build positive working relationships and inspire teamwork with coworkers.

Nice To Haves

• Experience in plumbing showroom sales.
• Knowledge of products sold in the showroom.
• Knowledge of kitchen and bath design trends.
• Deep product knowledge related to kitchen and bath trends, including the ability to answer customer questions and identify upselling or cross-selling opportunities.
• Ability to build influential relationships and trust with key vendor partners.

Responsibilities

• Provide expert product selection assistance and design advice to showroom customers.
• Welcome customers warmly and articulate the showroom’s value proposition to engage and educate them.
• Determine customer needs, recommend appropriate products, identify potential hurdles, and move sales forward.
• Meet or exceed established customer satisfaction, sales, and gross profit goals.
• Use company technology to guide product selections and review product specifications, pricing, and availability.
• Use sales reports and forecasting tools to meet or exceed sales targets.
• Enter sales orders and bids, expedite purchases, and stay engaged with customers throughout their projects.
• Process showroom sale returns and refund paperwork according to company policies and procedures.
• Keep the showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends and new products and to build business relationships.
• Complete required safety and compliance training programs.
• Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

• Profit sharing is referenced as something the salesperson can increase by meeting or exceeding goals; no specific benefit terms are provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed