Showroom Sales Associate
About The Position
Snow and Jones, Inc. is a wholesale plumbing, heating, HVAC, and well and water distribution company. Since 1952 we have been providing the industry's highest levels of customer service and quality products to both trade and retail consumers. Snow and Jones Kitchen and Bath Solutions are the South Shore and Cape Cod's premier destination for luxury kitchen and bath needs. As a Showroom Sales Associate, you will manage your client relationships and sales while working closely with our showroom support team. This role involves meeting with clients to understand their needs, assisting with product selections, creating quotes, processing sales, and maintaining communication throughout the ordering process. You will also collaborate with trade professionals, provide design guidance, develop product knowledge, and work with the showroom administrative team on various client needs. Building and maintaining relationships with repeat clients and trade professionals is key, as is participating in vendor and product training and attending showroom events.
Requirements
- Personable, professional, and comfortable working one-on-one with clients
- An excellent communicator and active listener
- Organized and able to manage multiple clients and projects simultaneously
- Detail-oriented when preparing quotes and processing orders
- Comfortable learning technical product information
- Able to work collaboratively with administrative and operations teams
- Confident making recommendations while understanding when to bring in additional technical expertise
- Motivated to develop long-term relationships rather than focusing solely on individual transactions
Nice To Haves
- Previous experience in showroom sales, plumbing, kitchen & bath, interior design, luxury retail, building materials, or a related industry is preferred.
- Plumbing product knowledge is a strong plus but is not required for a candidate with the right sales and client-service background.
Responsibilities
- Meet with clients in the showroom to understand their project, needs, style, and budget
- Assist clients with plumbing fixture and product selections
- Create accurate quotes and provide them to clients in a timely manner
- Process sales and maintain communication throughout the ordering process
- Communicate with builders, plumbers, designers, and other trade professionals as needed
- Provide design guidance and product recommendations when appropriate
- Develop strong product knowledge and provide accurate technical information
- Connect clients with the appropriate technical resources when additional expertise is required
- Work closely with our Showroom Administrative team on open orders, warranty claims, returns, product issues, and other client needs
- Build and maintain relationships with repeat clients and trade professionals
- Participate in vendor and product training, both on- and off-site
- Attend showroom events as needed
- Maintain a professional, friendly, and welcoming approach throughout the entire sales process
Benefits
- Health insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Vendor and product training
- Employee development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
