SHOWROOM MANAGER - BOCA RATON

CITY Furniture•Boca Raton, FL

6d•Onsite

About The Position

As a Showroom Manager, the primary function of this position is to increase showroom sales, Customer satisfaction, and Associate satisfaction while reducing unnecessary expenses through strategic initiatives and effective daily management. The Showroom Manager is also responsible for opening and closing the showroom, answering associate/customer inquiries and handling customer service issues. Your contributions will ensure the success of the sales department at CITY HOME.

Requirements

Competencies and Job Specific Skills: Serves & Develops Others, Continuous Improvement, Drives Key Performance Indicators, Effective Communicator, Strategic thinking, Relationship Management, Influence, Teamwork
Bachelor’s Degree from an accredited institution is preferred but not required.
Five or more years of experience within this type of environment is recommended.
5 Days of the week including nights, weekends, holidays
50 Hours per week
Physical demands include extended periods of time working on the showroom floor, as well as light physical demands associated with presenting products to Customers
Knowledge of Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)
Google Suite (i.e. Docs, Sheets, Slides, etc.)
AS400
ASAP Internal Platform
Director
Valid Driver’s License required.

Responsibilities

Lead by example for the Showroom Associates by exceeding goals, manager engagement in sales, services (in home service, fabric protection and Design Studio), finance-related, and customer satisfaction.
Update KPI and other informational boards.
Analyze goals and review any necessary changes with the Regional Directors.
Completes and conducts Performance Reviews for Associates.
Adhere to assigned all Standard Work and Roles and Responsibilities for your role.
Responsible for personnel management, performance management, and handling HR issues in the showroom as needed.
Strategically complete the schedule to ensure proper coverage at all times in the Showroom.
Monitor customer accounts after the purchase including after-sale calls and backorders.
Ensure all selling associates are complying with standardized work (prospecting, role play, answering phones, etc.)
One-on-one coaching and developing associates to drive their success and the success of the Showroom.