Showroom Manager

Tonal • San Diego, CA

13d • Onsite

About The Position

Tonal is looking for a Showroom Manager to lead our Showroom at University Town Center (UTC). In this role, you will be critical in executing our retail strategy. You’ll be leading the sales floor, and working closely with various departments to provide an exceptional client experience. This role reports to the Regional Manager. If you’re passionate about fitness, have a high bar for client experience, and love to think out of the box, Tonal is the place for you.

Requirements

• 2+ years of sales management experience in retail, fitness, service, or hospitality industries preferred
• Strong verbal and written communication skills.
• You’re invigorated by interaction with clients, whether groups or individuals.
• You are approachable, a good listener, and an enthusiastic brand representative
• You’re passionate about driving for results.
• You’re flexible and have the ability to adapt quickly and react positively to business needs and changes in strategies.
• You’re organized especially with time management, and you follow through on next steps.
• You’re experienced in understanding sales reports and identifying business trends.
• Open to working a standard retail schedule, including evenings, weekends and holidays.
• Applicants are a minimum of 18 years of age.

Nice To Haves

• Fitness industry experience
• Luxury or high-end product sales experience
• Proficiency with Apple Products, Google Suite, and Salesforce is a plus

Responsibilities

• Develop a deep knowledge and understanding of Tonal’s product and Brand image.
• Drive an entrepreneurial spirit and continuously innovate to achieve desired results.
• Lead all store operations efficiently (scheduling, store budget, store maintenance, sales goals, merchandising, and stocking).
• Drive a profitable showroom by enrolling the entire team to achieve your sales plan; by utilizing company tools to plan to meet sales targets with labor hours strategically; by accurately tracking labor hours and expenses.
• You are responsible for hours management and scheduling for your team.
• Connect with your team to develop exceptional client relationships and promote a sales culture to build productivity.
• Develop an immersive and personalized demo experience to discover clients’ needs and meet their goals with Tonal as the solution.
• Hold the team accountable for follow-up with in-store leads and drive business to move clients through the sales process.
• Conduct phone and/or email outreach to clients to communicate updates and follow-ups using Tonal CRM System (Salesforce)
• Train and develop team members to promote growth and development.
• Proactively recruit, interview, and select qualified, diverse candidates to build a talent pipeline to achieve business goals.
• Execute and oversee the hiring process, including interviews and onboarding.
• Build store presence in the community by fostering positive relationships with clients and other retailers.
• Implement grassroots marketing initiatives to grow the brand & influence the market.
• Create a timeline of events for the store by setting-up in-store events with partners.
• Stay in the know of market growth opportunities & leverage those to benefit store and brand performance.
• Responsible for ensuring the store meets company guidelines in operating, opening, and closing procedures.
• Where Standard Operating Procedures do not exist, partner with the corporate retail team to develop policies and procedures.
• Have an in-depth understanding of competitors in the field.
• You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Benefits

• Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, [email protected]. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed