Showroom Manager

Ferguson Enterprises • Grimes, IA

11d • Onsite

About The Position

Ferguson, a Fortune 500 company, is seeking a Showroom Manager for its Grimes, Iowa Bath, Kitchen & Lighting Showroom. This state-of-the-art showroom is approximately 10,000 sq ft, with 4,000 sq ft dedicated to the showroom, office, and clearance center. The Showroom Manager will have direct oversight of 10 associates and will lead the customer service team. Ferguson has been a source of quality supplies for various industries since 1953, focusing on building better infrastructure, homes, and businesses by making complex projects simple, successful, and sustainable. The company has approximately 36,000 associates across 1,700 locations and is committed to providing best-in-class products, service, and capabilities.

Requirements

• Prior sales leadership experience is ideal.
• Sales and customer service experience.
• Proven track record to build and implement process improvement/efficiencies.
• Ability to initiate and embrace change.
• Mentoring skills and desire to train others.
• Ability to work across department lines, manage time and people.
• Outstanding communication skills; verbal, written and interpersonal skills.
• Ability to listen optimally to address problems, anticipate issues and make effective decisions.
• The ability to take care of a vast array of customers with varying levels of product knowledge.

Nice To Haves

• Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus.

Responsibilities

• Actively leads day-to-day showroom operations, including managing the Showroom team, collaborating with Senior Showroom Manager and Showroom Operations Manager to focus on Showroom Displays, the Clearance Center, revenue growth, margin enhancement, budget targets, and process improvement.
• Maintain and develop a team, including hiring, mentoring, training, scheduling, setting goals and expectations, and fostering development.
• Supervises daily showroom traffic with a wide range of customers to sell a variety of products including lighting, appliances, and high-end fixtures.
• Handle budget process activities, review and handle expenses.
• Assist customers, both by appointment and walk-ins.
• Build and maintain relationships with suppliers.
• Serve as the first point of contact to address and resolve customer complaints.
• Attend industry events and/or meetings to represent Ferguson locally.

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed