Showroom Manager

The Supply Room • Owings Mills, MD

9d • Onsite

About The Position

The Showroom Manager oversees the function, presentation, and operation of the showroom, personally acting as a vital touchstone of the company’s brand and a warm host for all guests. This role involves maintaining the upkeep and presentation of various areas including the front desk, library, bistro, showroom, bathrooms, and meeting rooms. The manager is responsible for greeting visitors, handling incoming calls and mail, maintaining company directories and calendars, managing supplies, and ensuring all areas are prepared and tidy for guests and internal use. Additionally, the role involves coordinating food meetings, managing vendor relationships for samples and literature, overseeing the sample chair program, and maintaining showroom product information. The Showroom Manager will also assist with administrative functions, event setup/breakdown, and mass mailings, while maintaining confidentiality and a safe working environment.

Requirements

• High school diploma or equivalent.
• 3+ years’ experience in a customer-facing role preferred.
• Proficient PC skills using MS Office and other computer programs.
• Excellent presentation, listening, verbal, and written communication skills.
• Ability to work independently or collaboratively within a team; willingness to roll up sleeves and help the team.
• Ability to manage and organize time to meet objectives and deadlines.
• Lives and leads by TSRC values and serves as an example of the best we want to see in our team.
• Ability to interact professionally with customers, vendor partners, and fellow employees.
• Motivation to learn, grow, self-direct, and be proactive.
• Demonstrates honesty, integrity, conscientiousness, reliability, and responsiveness – cares about doing the right thing, not the easy thing.
• Possesses a positive attitude and sense of humor.
• Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges.

Nice To Haves

• Experience in commercial furnishings industry a plus.

Responsibilities

• Oversees the function, presentation, and operation of the showroom.
• Acts as a vital touchstone of the company’s brand and a warm host for all guests.
• Maintains the upkeep and presentation of the front desk, the library, the bistro, the showroom, the bathrooms, and meeting rooms.
• Greets visitors with a welcoming, positive, and energetic attitude.
• Fields incoming calls in a pleasant, timely, and professional manner and routes to appropriate party; takes messages as needed.
• Receives inbound mail and deliveries and distributes to the appropriate party in a timely manner.
• Posts all outbound mail each morning and afternoon.
• Maintains and internally distributes company directory.
• Maintains calendars for the showroom and meeting rooms.
• Manages orders and maintains stock of kitchen, office, mailing, and bathroom supplies at all times.
• Reloads the copiers and fax machines with toner and paper daily.
• Checks and restocks the bathrooms throughout the day.
• Waters all plants as needed, including indoors and at the front doors.
• Wipes down and cleans all table- and countertops in the bistro.
• Loads and unloads dishwasher, cleans dishes, and puts dishes away.
• Stocks, cleans out, and wipes down fridges in the bistro and board room regularly.
• Prepares reception, the library, the bistro, the showroom, the bathrooms, and meeting areas ahead of guests’ arrival and internal usage to ensure a gracious atmosphere upon entry.
• Tidies all areas after meetings, events, and tours to ensure a professional and neat presentation.
• Coordinates all food meetings upon request, including ordering food, preparing meetings spaces, and tidying up afterwards.
• Coordinates with vendors to ensure library samples and literature are updated and fresh.
• Orders samples for employees and clients.
• Maintains the order and accessibility of samples and literature.
• Manages the sample chair program, adding new chairs to the inventory, tagging and processing samples, and checking chairs in and out of sample library.
• Manages showroom product, ensuring sample locations and corresponding product information are accurate and navigable.
• Develops and maintains a working knowledge of the furniture industry, including key vendors and product lines.
• Assists with clerical and light administrative functions such as typing letters, sending faxes, etc.
• Assists with setting up and breaking down on-site events, including industry networking events and internal company events.
• Assists with processing and sending mass mailings as needed.
• Maintains customer confidence and protects operations by keeping information confidential.
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision insurance available for single or family coverage for full-time employees.
• Employer-paid disability, AD&D, and life insurances coverage.
• Additional insurance and savings account opportunities.
• 401(k) plans with company match for qualifying employees.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED