Showroom Manager - Plant City
City Home•Plant City, FL
•Onsite
About The Position
As a Showroom Manager, the primary function of this position is to increase showroom sales, Customer satisfaction, and Associate satisfaction while reducing unnecessary expenses through strategic initiatives and effective daily management. The Showroom Manager is also responsible for opening and closing the showroom, answering associate/customer inquiries and handling customer service issues. Your contributions will ensure the success of the sales department at CITY Furniture.
Requirements
- Bachelor’s Degree from an accredited institution is preferred but not required.
- Five or more years of experience within this type of environment is recommended.
- Knowledge of Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)
- Google Suite (i.e. Docs, Sheets, Slides, etc.)
- AS400 ASAP Internal Platform
- Valid Driver’s License required.
- Positive Energy
- Goal-Oriented
- Speaking Effectively / Listening Attentively
- Self-Driven And Motivated
- Customer Facing Experience
- Relationship Management
- Ability To Influence
- Integrity
- Professionalism
- Change Receptivity
- Technology Fluency
- Entrepreneurial Spirit
Responsibilities
- Lead by example for the Showroom Associates by exceeding goals, manager engagement in sales, services (in home service, fabric protection and Design Studio), finance-related, and customer satisfaction.
- Update KPI and other informational boards.
- Analyze goals and review any necessary changes with the Regional Directors
- Completes and conducts Performance Reviews for Associates
- Adhere to assigned all Standard Work and Roles and Responsibilities for your role.
- Responsible for personnel management, performance management, and handling HR issues in the showroom as needed.
- Strategically complete the schedule to ensure proper coverage at all times in the Showroom.
- Monitor customer accounts after the purchase including after-sale calls and backorders.
- Ensure all selling associates are complying with standardized work (prospecting, role play, answering phones, etc
- One-on-one coaching and developing associates to drive their success and the success of the Showroom.
Benefits
- Competitive, Transparent Compensation
- Medical, Dental, and Vision
- Life & Disability Insurance
- Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
- 401(k) with Company Match
- Paid Vacation & Sick Time
- Employee Resource Groups (ERGs)
- Flexible Environment
- 90% Promote from Within
- Employee Assistance Program (EAP)
- Associate Purchase Discount Program
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
