Westport Showroom Director
About The Position
We're creating one of Fairfield County's premier destinations for custom home organization and design. Every homeowner who walks through our doors should leave inspired—not because they were sold to, but because they experienced something different. This isn't a traditional retail management position. It's an opportunity to shape the client experience, build meaningful relationships within the community, and represent a premium brand that believes exceptional design begins with exceptional hospitality. As Showroom Director, you'll be responsible for creating an environment where homeowners feel welcomed, inspired, and excited to begin their design journey. You'll oversee the daily showroom experience, support our design team, cultivate relationships throughout the community, and ensure every detail reflects the quality and professionalism of the Closet Factory brand. This role requires equal parts hospitality, design appreciation, relationship building, and business intuition. The best Showroom Directors know when to engage in conversation—and when to simply welcome someone warmly and let them enjoy the space. Our philosophy is simple: People should buy because they want to, not because they were sold to.
Requirements
- Genuinely enjoy people.
- Naturally outgoing, approachable, and charismatic.
- Impeccable taste, appreciate beautiful spaces, and notice details that others overlook.
- Polished without being pretentious.
- Confident without being overbearing.
- Organized without feeling rigid.
- Understand that luxury isn't loud. It's thoughtful. It's personal. It's about making people feel comfortable.
- Able to create authentic relationships built on trust.
Nice To Haves
- Luxury retail background
- Interior design background
- Home furnishings background
- Hospitality background
- Residential real estate background
- High-end client service background
- Lifestyle or premium consumer brands background
- A passion for design, architecture, organization, or creating exceptional client experiences is highly valued.
Responsibilities
- Welcome every visitor with warmth, confidence, and professionalism.
- Create a luxury showroom experience that feels inviting, relaxed, and memorable.
- Learn about homeowners through genuine conversation and connect them with the appropriate designer.
- Schedule complimentary in-home design consultations.
- Maintain an impeccably organized and beautifully merchandised showroom.
- Continuously refresh displays, samples, and seasonal inspiration.
- Support our designers throughout the client journey.
- Coordinate community events, networking opportunities, and showroom open houses.
- Build relationships with Realtors, builders, architects, interior designers, professional organizers, and other local referral partners.
- Continuously identify ways to elevate the showroom experience and strengthen the Closet Factory brand.
Benefits
- Competitive base compensation
- Performance-based incentive opportunities
- Paid time off
- Health benefits for eligible full-time employees
- Retirement benefits
- Employee discounts
- Long-term career growth within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
