Showroom Customer Service Rep - (FT)

Dal-Tile•Traverse City, MI

6h•Onsite

About The Position

Dal-Tile is currently seeking an exceptional Showroom Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective: To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Primary Function and Scope: Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Responsible for keying in orders, processing faxes and preparation of reports. Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required. Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers. Where applicable utilizing Auto-CAD Project Management.

Requirements

High School Diploma or GED equivalency required
3+ years call center or customer service experience
Focus on customer account management preferred
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Ability to demonstrate strong organizational and problem-solving skills is required
Ability to demonstrate strong interpersonal relationship-building skills
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
Ability to work in a fast-paced environment
Regularly required to stand, use hands, and reach with hands and arms
Required to walk, stoop, kneel, crouch or crawl
Ability to regularly lift up to 15-30 lbs
At certain times, may be required to safely lift up to 70 lbs
Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus

Nice To Haves

Prior textile industry knowledge is preferred

Responsibilities

Servicing walk-in customers
Answering customer inquiries
Providing samples
Completing sales transactions
Order entry
Order inquiry
Product information
Order status
Pricing
Stock check
Transportation management
Keying in orders
Processing faxes
Preparation of reports
Addressing customer inquiries and order issues from order entry to order delivery
Participating in special projects
Performing additional duties as required
Providing interior design advice and product expertise
Facilitating tile and stone selection
Project development/support
Ensuring the completion of selection/sales for all customers
Utilizing Auto-CAD Project Management