Showroom Customer Service Rep II (FT)

Dal-Tile•Grand Rapids, MI

7h•Onsite

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an exceptional Customer Service Representative II to join their TEAM. This role provides a variety of support, including servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support. The primary function and scope includes customer account management, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. The role is responsible for keying in orders, processing faxes, and preparation of reports. It interfaces with various internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery. The position also participates in special projects, performs additional duties as required, and maintains the showroom by restocking, cleaning, and managing samples and merchandising.

Requirements

High School Diploma or GED equivalency required
3+ years call center or customer service experience
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
Ability to work in a fast-paced environment

Nice To Haves

Focus on customer account management preferred
Prior textile industry knowledge is preferred

Responsibilities

Servicing walk-in customers
Answering customer inquiries
Providing samples
Completing sales transactions
Order entry
Order inquiry
Providing product information
Checking order status
Providing pricing information
Performing stock checks
Managing transportation
Keying in orders
Processing faxes
Preparation of reports
Interfacing with internal teams and SSCs to address customer inquiries and order issues
Participating in special projects
Performing additional duties as required
Maintaining the showroom (restocking, cleaning)
Ordering, receiving, and maintaining showroom samples and displays