Showroom Customer Service Rep (FT)

Dal-Tile•Grand Rapids, MI

7h•Onsite

About The Position

Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective: To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Primary Function and Scope: Mains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays. Ships customer examples as needed to drive sales. Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketing’s standards for proper showroom merchandising, including new product launches and drops. Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management. Responsible for keying in orders, processing faxes and preparation of reports. Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required.

Requirements

High School Diploma or GED equivalency required
3+ years call center or customer service experience
Excellent oral and written communication skills
Demonstrated ability to interact effectively with individuals at all levels in the organization
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Strong organizational and problem-solving skills
Strong interpersonal relationship-building skills
Moderate level of computer skills in Word and Excel
Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
Ability to work in a fast-paced environment
Regularly required to stand, use hands, and reach with hands and arms
Required to walk, stoop, kneel, crouch or crawl
May sit, climb, balance, talk, or hear
Ability to regularly lift up to 15-30 lbs
Ability to safely lift up to 70 lbs at certain times
Specific vision abilities required: close vision, peripheral vision, and the ability to adjust focus

Nice To Haves

Focus on customer account management preferred
Prior textile industry knowledge is preferred

Responsibilities

Servicing walk-in customers
Answering customer inquiries
Providing samples
Completing sales transactions
Maintaining showroom samples and merchandising
Ordering, receiving, and maintaining models and displays
Shipping customer examples
Maintaining contact with suppliers/locally sourced vendors
Providing customer account management (order entry, order inquiry, product information, order status, pricing, stock check, transportation management)
Keying in orders
Processing faxes
Preparation of reports
Interfacing with internal teams and SSCs to address customer inquiries and order issues
Participating in special projects
Performing additional duties as required