Showroom Coordinator

Visual Comfort & Co • New York, NY

5d • Onsite

About The Position

The Showroom Coordinator is responsible for welcoming customers into the showroom and coordinating showroom activities to ensure an excellent customer experience.

Requirements

• High school diploma required
• Strong proficiency with ERP systems and Microsoft Office applications
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat, and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings
• Equivalent combinations of education and experience will be considered for this role

Nice To Haves

• associate or bachelor’s degree preferred
• Experience in customer service or reception in interior design, luxury home furnishings, lighting, and/or retail industries a plus
• Strong aesthetic sense or interest in design preferred

Responsibilities

• Greet, welcome, and direct customers upon arrival to ensure a positive showroom experience
• Represent the Visual Comfort & Co. brand through professional communication, appearance, and conduct
• Answer and route incoming calls to appropriate showroom staff or management
• Maintain showroom visual standards, including responsibility for cleaning, organization, and overall presentation of the space
• Coordinate meeting logistics, including scheduling and catering arrangements
• Order, stock, and maintain showroom and office supplies
• Manage showroom related purchase orders within ERP systems
• Assist with the coordination of shipping, delivery, and logistics activities
• Track and follow up on customers’ inquiries, collaborating with Sales Associates and the Showroom Manager to ensure timely resolution
• Assist the Showroom Manager with inventory management
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
• Exhibit and adhere to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule while being present in the workplace to effectively collaborate and communicate amongst co-workers and teams

Benefits

• Competitive compensation plan
• Medical, vision, and dental coverage
• Company-provided life insurance and short-term disability coverage
• 401(k) plan with company matching up to 4%
• Generous vacation accrual and paid time off policies
• 7 paid holidays per year, in addition to 2 floating holidays
• Comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED