Showroom Coordinator

Next Door & Window•Naperville, IL

8d•$21 - $24•Hybrid

About The Position

The Showroom Coordinator will be responsible for performing and/or supervising all responsibilities and duties relating to the effective operations of the retail door and window showroom by efficiently performing the following responsibilities. Qualified candidates can expect to perform the following responsibilities and duties as well as any that may be reassigned based on future requirements.

Requirements

Contain a Business Casual wardrobe that presents a professional image to customers.
Must be able to portray the company’s core values to customers.
High School Diploma or Equivalent.
Customer experience and/or inside sales helpful.
Flexible work schedules including Saturdays
Oral Communication Skills
Written Communication Skills
Interpersonal Skills
Customer Relations
Customer Service
Diplomacy
Organization
Computer Literacy

Responsibilities

Schedule appointments for all showroom guests.
Responsible for opening and closing duties daily such as locking/unlocking showroom and turning on/off the computer and phone system.
Ensures customers are serviced at the highest level of satisfaction through quality service/products, courteous employees and quick response to needs.
Assists customers with selection of merchandise and performing all other related duties.
Train and continued study of the products and installation of Next Door and Window at a higher level to insure all questions can be answered for all customers in the showroom. Become the Expert.
Establish and promote effective internal sales specials on a regular basis.
Maintains cleanliness of showroom always including bathrooms, kitchen area, floors and all displays as needed. Keeps a log of weekly cleaning schedule.
Reviews, on a continuous basis, the general business climate for the showroom.
Maintains product information brochures for the showroom as well as mobile home show bins as needed.
Knowledge of who to contact in regards to showroom maintenance and general day to day showroom functions.
Handle inbound and outbound calls in professional and friendly manner and performs general office duties.
Handle all Leads generations via phone, live chat and email scheduling appointments for a free in-home estimate.
Responds to telephone calls and directs customer inquiries relating to the management of the showroom promptly and resolves any problems that arise.
Follows up on all customer inquiries and/or complaints and establishes conclusions in a timely manner.
Assists by attending and/or coordinating of special events (Open House/Home show events) as needed.
Performs other related duties as assigned.