2027 Short-Term Ticket Operations and Accreditation Intern

USGA • Bernards Township, NJ

7d • Hybrid

About The Position

The Short-Term Ticket Operations and Accreditation Intern assists with ticketing, credentials, and admission operations for USGA Championships. The role supports customer service, credential production, group ticket sales, reporting, ticket administration, and guest experience. Interns travel to multiple Championships, including the U.S. Open and U.S. Women’s Open, and work on-site at admission gates, hospitality venues, and box offices. On-site duties include enforcing admission policies, assisting with entry procedures, selling tickets, resolving ticket issues, managing access control, and distributing credentials at will-call.

This is a paid internship scheduled five days a week, 9 a.m. to 4 p.m., from March 29 through July 15, 2027. The position is based at the USGA campus in Liberty Corner, New Jersey, on a hybrid schedule, with at least three office days per week. Candidates actively enrolled in college may work remotely until their semester concludes, but must work at least 10 hours per week remotely and join the New Jersey office on a hybrid schedule immediately afterward. Housing is not provided for interns at the New Jersey office. For business travel, housing, meals, and transportation will be provided and/or reimbursed. Extensive travel is required, primarily in May and June, with approximately 35 anticipated travel days. Championship weeks may exceed 70 working hours, and travel may continue for multiple weeks, including weekends and holidays. Evening and weekend work is expected as needed.

Requirements

• Familiarity with live events, ticketing, customer service, and/or operations.
• Proficiency in Microsoft Office.
• Strong customer service skills and clear, professional phone manners.
• Strong written communication skills and the ability to collect, analyze, and relay information in detail.
• Ability to work independently and collaboratively in a close team setting over an extended period.
• Organized and detail-oriented.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to assist guests under pressure while maintaining a calm demeanor.
• Ability to meet the role's travel and extended on-site work requirements, including evenings, weekends, holidays, and Championship weeks exceeding 70 hours.

Nice To Haves

• Expertise in Excel and reporting.
• Golf knowledge.
• Enthusiasm for bringing new ideas to the team.

Responsibilities

• Serve as the point of contact for mobile ticket resolution for fans, USGA staff, hospitality clients, players, volunteers, and vendors.
• Learn and use the SeatGeek ticketing platform, including investigating purchases, answering account questions through Unify, and potentially creating ticket offers.
• Learn and use Freshworks to update chatbot information and respond to mobile ticket inquiries, including transfers, upgrades, and resale assistance, through email, phone, and chat.
• Create public-facing tutorials, guides, knowledgebase articles, and FAQs.
• Produce and maintain accurate records, lists, and reports on topics including ticket utilization, scanning data, and customer service volume.
• Participate in group sales efforts and work directly with bulk ticket buyers.
• Learn the Accredit Solutions credential platform to assign access codes, approve headshot photos, and produce credentials.
• Sell tickets at on-site box offices and distribute credentials at will-call, focusing on customer interaction, ticket resolution, and access control.
• Collaborate with marketing, championship administration and operations, and hospitality to provide fan feedback and improve the guest experience.
• Manage on-site gate operations, uphold USGA policies, and work with security, volunteers, and vendors.
• Work long hours, nights, and/or weekends as needed for extended periods.

Benefits

• Paid internship at $18.00 per hour, subject to applicable overtime laws.
• Housing, meals, and transportation provided and/or reimbursed when traveling for USGA business.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed