2027 Short-Term Ticket Operations and Accreditation Intern

USGA • Bernards, NJ

4d • Hybrid

About The Position

The Short-Term Ticket Operations and Accreditation Intern assists with ticketing, credentialing, and admissions operations for various USGA Championships, including the U.S. Open and U.S. Women’s Open. The position supports customer service, credential production, group ticket sales, reporting, ticket administration, and guest experience initiatives. It is a paid internship from March 29, 2027, through July 15, 2027, based at the USGA campus in Liberty Corner, New Jersey, on a hybrid schedule. Interns are expected to work in the office at least three days per week, Monday through Thursday. Candidates actively enrolled in college may work remotely until the semester ends, provided they work at least 10 hours per week, and must then join the New Jersey office on a hybrid schedule. Housing is not provided for the New Jersey office.

The role requires extensive travel to Championship sites, primarily in May and June, with approximately 35 anticipated travel days. Travel may continue for multiple weeks, including weekends and holidays. On-site Championship work can exceed 70 hours per week and involves extended periods managing admissions gates and hospitality venues, enforcing admission policies, and assisting with entry procedures. Housing, meals, and transportation for USGA business travel are provided and/or reimbursed. The position pays $18.00 per hour, subject to applicable overtime laws.

Requirements

• Familiarity with live events, ticketing, customer service, and/or operations.
• Proficiency in Microsoft Office.
• Strong customer service skills and clear, professional phone manners.
• Ability to communicate verbally and in writing, and to collect, analyze, and relay information in detail.
• Ability to work independently and as part of a close-knit team for extended periods.
• Organized and detail-oriented.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to manage situations and assist guests under pressure while maintaining a calm demeanor.
• Ability to work long hours, evenings, and/or weekends as necessary for weeks at a time.
• Ability to travel for Championship work, primarily during May and June.

Nice To Haves

• Expertise in Excel and reporting.
• Golf knowledge.
• Enthusiasm for bringing new ideas to the team.

Responsibilities

• Serve as a point of contact for mobile ticket resolution for fans, USGA staff, hospitality clients, players, volunteers, and vendors.
• Learn and use the SeatGeek ticketing platform, including investigating purchases and responding to account questions through the Unify platform.
• Learn and use Freshworks to update chatbot information and respond to mobile ticket inquiries, including transfers, upgrades, and resale assistance, through email, phone, and chat.
• Create public resources, including tutorials, guides, knowledgebase articles, and FAQs.
• Produce and maintain accurate records, lists, and reports concerning ticket utilization, scanning data, and customer service volume.
• Participate in group sales efforts and work directly with bulk ticket buyers.
• Learn the Accredit Solutions credential platform to assign access codes, approve headshot photos, and produce credentials.
• Sell tickets at on-site box offices and distribute credentials at will-call, emphasizing customer interaction, ticket resolution, and access control.
• Work with marketing, championship administration and operations, and hospitality departments to provide fan feedback and improve the guest experience.
• Manage gate operations on-site, uphold USGA policies, and work with security, volunteers, and vendors.

Benefits

• Paid internship at $18.00 per hour, subject to applicable overtime laws.
• Housing, meals, and transportation for USGA business travel will be provided and/or reimbursed.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed