Short-Term Rental Portfolio Property Manager

Good Neighbor Realty•Denver, CO

5d•Hybrid

About The Position

Good Neighbor Realty is hiring a Portfolio Manager to oversee operations for 10 active Airbnb listings across Wheat Ridge, Denver, Arvada, Black Hawk, Bailey, and Fairplay. This position requires a rare combination of hospitality excellence, operational precision, and investor-minded thinking. You’ll be responsible for the end-to-end performance of these properties, ensuring each home is immaculately maintained, guests are thrilled, and systems run smoothly. This is a hands-on, hybrid role that involves both remote coordination and on-site property visits for quality control.

Requirements

Hospitality excellence
Operational precision
Investor-minded thinking
Ability to manage guest communication professionally and friendly.
Experience working with Airbnb Customer Service.
Ability to create guest navigation systems (welcome books, manuals, etc.).
Experience supervising cleaning teams, maintenance staff, and contractors.
Experience coordinating and managing various contractors (plow drivers, hot tub maintenance, landscaping, snow removal, trash removal, pest control, electricians, plumbers, handymen, etc.).
Experience conducting detailed property inspections.
Ability to identify repair and replacement needs, source solutions, and oversee execution.
Experience preparing homes for seasonal transitions.
Experience collaborating with designers on property redesigns or updates.
Ability to create and refine checklists, vendor systems, and maintenance schedules.
Ability to implement efficient processes.
Experience automating communication (guest, vendor, cleaner).
Experience setting up properties using Hospitable.
Experience advertising properties on Airbnb and VRBO.
Ability to integrate new AI tools.
Experience managing supplies, inventory, and vendor relationships.
Ability to report regularly on property condition, performance, and guest feedback.
Ability to collaborate with ownership on value-add improvements.

Responsibilities

Manage guest communication through Airbnb and other platforms with a professional, friendly tone.
Coordinate special guest experiences, such as private chefs, in-home massages, or concierge add-ons to elevate stays and boost reviews.
Work directly with Airbnb Customer Service to resolve guest disputes, claims, or issues quickly and effectively while maintaining brand integrity.
Curate systems for guests to navigate these homes with ease, including welcome books, instruction manuals, vacation recommendations, and helpful guest messaging.
Supervise cleaning teams, maintenance staff, and contractors.
Coordinate and manage contractors across multiple service categories, including plow drivers, hot tub maintenance, landscaping, snow removal, trash removal, pest control, electricians, plumbers, and handymen, etc.
Visit each property once every two weeks, depending on guest occupancy and seasonal accessibility, to ensure quality control and proactive maintenance.
Conduct detailed property inspections to ensure brand standards are consistently met.
Identify repair and replacement needs, source solutions, and oversee execution.
Prepare homes for seasonal transitions (winterization, summer readiness, décor refreshes, etc).
Collaborate with designers on property redesigns or updates to enhance guest appeal and optimize revenue.
Create and refine checklists, vendor systems, and maintenance schedules.
Implement efficient processes to minimize downtime and maximize property performance.
Automate guest communication, vendor, and cleaner communication throughout the portfolio.
Set up each property using Hospitable and ensure every property is being advertised on Airbnb and VRBO.
Integrate new AI tools into our systems as necessary to increase customer satisfaction and overall scalability.
Manage supplies, inventory, and vendor relationships.
Report regularly on property condition, performance, and guest feedback.
Collaborate with ownership to identify value-add improvements or design updates that increase revenue.