Shop Technician II

Toshiba America Business Solutions Careers•Louisville, KY

4d•Onsite

About The Position

Toshiba America Business Solutions, a leader in digital technology, is seeking a Shop Technician II to work in the Louisville, KY warehouse. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Requirements

High School Diploma/GED.
A minimum of three years of experience servicing, setting up and/or refurbishing equipment.
May have worked as a field or in-house technician setting up and repairing copier/office equipment.
Ability to lift 50 lbs.
Job involves frequent bending, lifting and reaching.

Nice To Haves

Electromechanical, electronics or computer background preferred.

Responsibilities

Provide customer service by maintaining, servicing, and repairing office equipment in-house.
Responsible for the setup of all equipment requested for the demo pool, sold orders, service loaners, and refurbished equipment at the on-site location.
Accountable for the most complex setups and inquiries.
Ensure the showroom is in working order and all machines are maintained in a clean and proper manner.
Ensure machines have proper paperwork, accessories, supplies, and updates before they leave.
Ensure the accuracy of serial numbers and products on order staging paperwork.
Troubleshoot failures and repairs for copiers/fax/duplicators equipment.
Refurbish used equipment, which includes cleaning and repairing.
Maintain tools and test equipment to ensure they are in service-ready condition.
Assist with warehouse duties, may serve as backup for the delivery driver, and assist in loading and unloading machines from delivery trucks.
Complete assignments according to priority while executing proper time management.
Submit accurate and legible setup call reports.
Ensure all demos and sale equipment is set up to Toshiba's standards and meets installation schedules.
Inform Shop Supervisor if there is a problem preventing the release of equipment.
Complete service training as required by TBS.
Complete dealer and manufacturer training on specified systems.
Attend department meetings as required.
Maintain shop area in a clean and orderly fashion.
Perform other related duties as assigned.