Shop Technician II

Toshiba Business • Louisville, KY

5d • Onsite

About The Position

Toshiba America Business Solutions, a leader in digital technology, is seeking a Shop Technician II to work in the Louisville, KY warehouse. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best. Provide customer service by maintaining, servicing, and repairing office equipment in-house.

Requirements

• High School Diploma/GED.
• A minimum of three years of experience servicing, setting up and/or refurbishing equipment. May have worked as a field or in-house technician setting up and repairing copier/office equipment.
• Ability to lift 50 lbs. Job involves frequent bending, lifting and reaching.

Nice To Haves

• Electromechanical, electronics or computer background preferred.

Responsibilities

• Responsible for the setup of all equipment requested for the demo pool, sold orders, service loaners, and refurbished equipment at the on-site location.
• Accountable for the most complex setups and inquiries.
• Ensure the showroom is in working order and all machines are maintained in a clean and proper manner.
• Ensure machines have proper paperwork, accessories, supplies, and updates before they leave. Ensure the accuracy of serial numbers and products on order staging paperwork.
• Troubleshoot failures and repairs for copiers/fax/duplicators equipment.
• Refurbish used equipment, which includes cleaning and repairing. Maintain tools and test equipment to ensure they are in service-ready condition.
• Assist with warehouse duties, may serve as backup for the delivery driver, and assist in loading and unloading machines from delivery trucks.
• Complete assignments according to priority while executing proper time management.
• Submit accurate and legible setup call reports.
• Ensure all demos and sale equipment is set up to Toshiba's standards and meets installation schedules.
• Inform Shop Supervisor if there is a problem preventing the release of equipment.
• Complete service training as required by TBS.
• Complete dealer and manufacturer training on specified systems. Attend department meetings as required.
• Maintain shop area in a clean and orderly fashion.
• Perform other related duties as assigned.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED