Shop Support Technician

Pye-Barker Fire & Safety • Great Falls, MT

4d

About The Position

The Shop Support Technician supports the fabrication, assembly, maintenance, and preparation of fire and life safety system components and equipment. The role helps ensure materials and equipment are job-ready, meet quality standards, and comply with applicable safety and regulatory requirements. It also organizes, schedules, and manages activities for field technicians, adjusting daily schedules as needed to complete expected and upcoming work in the short term. The technician collaborates with managers, office and sales staff, field technicians, contractors, and customers to help projects run smoothly and profitably from start to finish.

The position combines hands-on shop support with scheduling and office/customer service duties. It includes preparing equipment and shipments, maintaining shop tools and work areas, scheduling client appointments, managing service records and client information, billing completed service requests for local accounts, ordering materials, and responding to client and office inquiries.

Requirements

• High school diploma or equivalent.
• Basic knowledge of hand and power tools.
• Ability to read a tape measure and perform basic math calculations.
• Ability to lift 50+ lbs and perform physical tasks throughout the day.
• Strong work ethic and attention to detail.
• Ability to work in a team-oriented, fast-paced environment.
• Proficient with Microsoft Office, including Microsoft Word and Microsoft Excel.
• Excellent customer service, organizational, verbal and written communication, critical thinking, and problem-solving skills.
• Ability to work well under deadlines and multitask.

Nice To Haves

• 1+ years of mechanical, warehouse, or construction experience.
• Experience in fire protection or life safety systems and familiarity with NFPA standards.

Responsibilities

• Assist with assembly and preparation of fire and life safety system components and materials.
• Inspect, clean, and prepare equipment and materials for field installation and service.
• Receive and organize materials and ensure proper storage in the shop.
• Maintain shop tools, equipment, and work areas in safe, working condition; perform basic maintenance and repairs on tools and equipment as needed.
• Assist with loading and unloading materials and preparing job shipments.
• Follow work orders, instructions, and basic drawings to complete assigned tasks.
• Maintain a clean, organized, and safe shop environment and follow company safety policies and procedures.
• Organize, schedule, and manage field technicians’ activities, monitoring and adjusting the daily schedule as needed.
• Schedule client appointments, answer phones, and track clients’ service records.
• Create and maintain directories of providers and resources, and databases of clients and client needs.
• Bill completed service SRs for local accounts.
• Order materials needed for required service.
• Respond professionally and respectfully to dissatisfied clients, resolve conflicts, and answer inquiries.
• Answer telephones and respond to email inquiries in the office.
• Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Perform other duties as assigned by management.

Benefits

• Excellent pay
• Medical, dental, and vision insurance
• Company-paid life insurance
• Company-paid short-term disability
• 401(k) with employer match
• Paid vacation and company holidays
• Training and career development
• Company vehicle, if job applicable
• Immediate qualification for the ALL In Ownership Plan for eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED