Shop Supervisor

C.R. England•Fort Worth, TX

1d•Onsite

About The Position

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services. C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’. Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com. Summary The position establishes, directs and coordinates the management of Mechanics, Fuel Technicians, Parts, Office Staff, yard activities and the Facilities Environmental Management System. The Shop Manager will oversee day-to-day activities and operations of a 24/7 truck maintenance facility.

Requirements

5+ years’ experience with Heavy Duty Vehicle Maintenance
Proven Operations Management experience
Experienced in vendor relations
Experienced in multiple shift shop management
Experienced in financial controls and budgeting
Prior experience with billing oversight for primary customer and third party carriers is highly preferred
Computer experience required
Must be very detail oriented and organized with an ability to effectively multi-task
Excellent written and verbal communications skills
Demonstrate a strong sense of urgency and the required drive to see the entire Team succeed
This person must be comfortable working a majority of the time on site with our customer rather than in our primary shop location
Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs.
Knowledge of TMT and TMW
Expert user of vendor applications & synergize
4 year degree in a specified field or business-related field and commensurate workrelated experience.
Strong mechanical aptitude with experience running a shop or shift
Transportation industry experience strongly preferred.
Broad understanding transportation processes and standards.
Excellent organizational skills required.
Accuracy and attention to detail is essential.
The ability to adapt to a changing environment

Responsibilities

Maintain an open line of communication with the lines of business in order to maximize the equipment availability.
Monitor vehicle service failure history, identify trends and develop action plans to prevent failures
Manage the P&L. i.e. Parts inventory / cycle counting, approval of invoices, staffing and managing overtime.
Oversees personnel needs; selecting, coaching, disciplining, and training employees.
Cultivate and maintain productive supplier relationships
Manage all vendor repairs
Responsible for employee schedules and processing an accurate payroll
Deal with multiple drivers and vendors at once
Ensure compliance with our Preventive Maintenance Inspection Program
Manage our maintenance software program
Ensure compliance with our Preventive Maintenance Inspection Program
Maintains our facility’s environmental policy
Conflict Resolution
Handle urgent situations in a professional manner.
Direct and control vehicle maintenance repairs and shop overhead cost.
Maintain fueling facilities at various locations.
Approve all expenditures.
Parts and National purchasing programs
Maintain fueling facilities at various locations
Support the business with trailer inventories.
Assist and support our Safety departments.
Loaded product integrity / Smithfield’s Food safety program. (Dedicated sites only)
Oversee a supporting vendor base at Smithfield’s outer facilities. (Dedicated sites only)
Maintain 45,000 gallons of fuel and fuel inventories (Dedicated sites only)
Oversee the daily repair and maintenance operation of tractor units at our Colton, CA maintenance facility.
Promote CR England’s strong Safety Culture and ensure a safe work environment.
Ensure efficient and quality service.
Provide technical guidance as necessary during repairs.
Establish and maintain appropriate systems and metrics necessary for measuring all aspects of operational management and development.
Manage training and professional development of onsite personnel.
Develop and deliver individual performance reviews. Provide “Coaching for Performance” leadership to all employees.Provide timely communication to employees through shop meetings and written formats.
Ensure a timely and accurate repair order and billing process is in place.
Be primary point of contact for driver resolution concerning repair issues.
Work independently and with little direction. Multi-task and manage multiple projects and initiatives.
Understand expense tracking, budgeting and basic accounting principles and using this understanding to drive efficient financial performance.
Manage projects from the task level up with the consistent goal of on-time and on-budget performance.
Gain clear understanding of the work needed and drive tasks to on-time completion.
Communication is essential in this position. The ideal candidate will keep all parties apprised of expected completion times & dates. Each person at CR England is a customer and must be treated as such. Follow-up is critical to keep internal and external customers informed and updated on maintenance status. Written communication is essential to the job and must be handled well. E-mail, memos, and letters should be professional and respectful at all times with a clear and concise message.
Cultivate and maintain excellent relationships with site and division managers. The successful candidate will embrace this culture and easily integrate into the flow.
Manage vendor issues and ensure that repairs are done on time and within cost constraints. Be comfortable providing direct, honest feedback that holds vendors accountable.
Ensure compliance with our Preventive Maintenance Inspection Program
Ensure DOT inspection compliance
Monitor vehicle service failure history, identify trends, and develop actions to prevent failures
Ensure compliance to applicable environmental regulations.
Other duties as assigned.
Keep company leadership informed of project priorities and any issues that may require their attention.
Work with other department leaders to establish goals, align priorities and define departmental processes.
Practice and observe safety rules and regulations and encourage others to do so at all times.
Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.
Treat each individual with care, dignity, fairness, respect and recognition.
Work productively and collaboratively with direct supervisor and peers.
Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
Must be able to work with office equipment, utilizing computers for majority of tasks.