Shop Supervisor - Vehicle Inspection

Carvana•Bradenton, FL

About The Position

The Shop Supervisor is a front-line supervisor responsible for directly managing and developing a team of hourly associates in a vehicle Inspection Center to achieve production targets. The role oversees safe vehicle movement through the center, inspection and repair decisions, quality standards, and the team’s daily work. The supervisor coaches and develops associates, communicates expectations and performance goals, resolves conflicts, and ensures adherence to company systems, policies, procedures, and standards. The role works with the Inspection Center General Manager to repair or reject inventory based on repair costs and vehicle quality. This position is not eligible for visa sponsorship.

Requirements

High school diploma or GED equivalent.
Experience using computers.
At least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid unrestricted driver’s license and a clean driving record in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and additional lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to work in conditions that may be cold, hot, noisy, or wet and may include fumes or odors from vehicle maintenance.
Ability to use safety equipment, including items such as a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others, both verbally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as needed.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee the team’s day-to-day activities and identify strengths, weaknesses, and opportunities for improvement.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Foster positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train associates in Quality Control standards so they can identify and complete repairs effectively and efficiently the first time.
Complete repairs effectively and efficiently to minimize rework and production delays.
Work conscientiously to reduce preventable hazards and the possibility of injuries in the shop.
Manage multiple associates, including employee development and performance management.