Shop Supervisor

Motor Coach Industries • Torrance, CA

22d

About The Position

The Shop Supervisor reports to the Service Centre Manager and supervises personnel and activities within the Body Shop/Heavy Repair and mechanics. The role is responsible for maintaining customer satisfaction through quality at the source and ensuring technicians complete work with quality, on time, and efficiently.

The supervisor prioritizes schedules and assigns work; promotes and schedules technician training and development; manages technician performance against established goals; and oversees failure analysis and warranty decisions. The role also prepares customer quotations, determines payment methods, maintains a safe, clean, and effective shop in compliance with applicable regulations, and oversees shop equipment, vehicles, property, supplies, tooling expenditures, and related inventory.

Requirements

• At least 5 years of experience in a related industry.
• At least 5 years of supervisory experience.
• PC skills, including Microsoft Office.
• Ability to supervise multiple tasks independently.

Responsibilities

• Supervise technicians to ensure work is completed with quality, on time, and efficiently.
• Prioritize schedules and assign work.
• Promote and schedule service technician training and development.
• Manage technician operating performance against established goals.
• Manage failure analysis and warranty decision-making.
• Determine customer payment methods and prepare internal and external customer quotations.
• Maintain a safe, clean, and effective shop and service areas in accordance with company policy and applicable regulations, including EPA, OSHA, DOT, and workers' compensation requirements.
• Facilitate maintenance of company-owned shop equipment, vehicles, and property.
• Manage shop supplies, tooling expenditures, and related inventory.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed