Supervisor Shop

Lakeshore Recycling Systems•Indianapolis, IN

About The Position

The Shop Supervisor oversees, plans, directs, and supervises maintenance and repair operations for a single shop or facility. The role provides day-to-day oversight of maintenance operations, supporting efficient workflow, accurate documentation, and timely service of vehicles and equipment. It supports the Shop Manager by coordinating service office activities, assigning work orders, monitoring fuel island operations, and acting as a primary contact between shop staff and operational departments. The position may provide functional leadership and training support and offer performance feedback to shop personnel. Its decisions affect shop productivity, equipment availability, safety compliance, and service quality. The role requires knowledge of vehicle and equipment service office operations, customer service, safety practices for service island operations, communication, computer use, judgment, interpersonal relationships, and time management. The employee must have a high school diploma and at least seven years of experience in automotive service or a related field, or an equivalent combination of education and experience.

Requirements

High school diploma.
At least 7 years of experience in automotive service or a related field, or an equivalent combination of education and experience.
Knowledge of the technical and administrative operations of a vehicle and equipment Service Office, including general automotive and equipment knowledge, maintenance programs, and related technologies.
Considerable knowledge of customer service principles and processes.
Thorough knowledge of occupational hazards, safety precautions, and safety regulations related to service island operations, including basic fire suppression and spill containment materials and equipment.
Ability to evaluate research methods, establish priorities, resolve matters, and weigh the relative costs and benefits of potential actions.
Ability to develop and maintain cooperative, professional relationships with employees, managers, and representatives of other departments and organizations.
Ability to use a personal computer and word processing, spreadsheet, fleet management, and related software with reasonable speed and accuracy.
Ability to communicate effectively, understand customer vehicle needs, accurately document them on work orders, understand verbal and written directions and information, and handle customer service issues tactfully and diplomatically.
Ability to plan and organize daily work, estimate completion times, establish a personal schedule, and carry out activities according to priorities and estimated schedules.
Ability to perform the stated physical tasks, including occasional standing, walking, and bending; light physical effort; and handling light objects weighing 10–20 pounds.
Ability to travel locally among facilities when required.

Responsibilities

Support the Shop Manager with assigned activities; provide leadership, help train shop personnel, and make performance or disciplinary recommendations to the manager as appropriate.
Support reporting and other documentation assigned by the manager.
Coordinate Service Office operations and the workflow of vehicles and equipment entering and leaving the repair facility.
Serve as a contact for departments with vehicle or equipment needs, including repair-status inquiries and towing needs.
Coordinate shop workflow and collect detailed information from operations departments about service inquiries, requests, problems, and maintenance needs.
Process work orders in the computer system and assign them to appropriate shop-floor personnel.
Open and monitor fuel island operations, including fuel deliveries, test tank tickets, inventory levels, dispenser operations, and fuel tank status.
Coordinate daily use of bulk fuel cards with user departments.
Perform other duties as assigned.

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