Shop Supervisor

PS Logistics•Broken Bow, OK

2d•Onsite

About The Position

DMT Trucking, a specialized flatbed operation and part of the PS Logistics family, is seeking a Shop Supervisor for its Broken Bow, OK location. DMT Trucking operates over 350 trucks and nearly 500 trailers across five terminals and provides safe and reliable transportation throughout the eastern half of the United States. The company's mission is to operate its fleet safely, take care of its employees and customers, and provide a level of service worthy of recommendation. The Shop Supervisor will be responsible for running and maintaining an efficient and profitable shop through excellent safety and quality staffing, employee and driver retention, customer communication and satisfaction, cost control, and inventory management. This role involves training, coaching, and monitoring technicians and support staff, administering budgets and daily reporting, and attending manager meetings as needed. The supervisor will also monitor shop performance, encourage teamwork, facilitate training, and manage technician productivity and payroll records. Additionally, the role includes monitoring part orders, reviewing repair orders for accuracy, maintaining customer and driver relationships, ensuring high-quality repairs, conducting quality checks, staying knowledgeable about equipment, maintaining a safe and OSHA-compliant shop environment, and establishing relationships with schools for recruitment. The supervisor will also ensure proper care of special tools, maintain up-to-date customer service files, provide fair repair estimates, handle customer complaints promptly, and follow up to ensure satisfaction. The position requires executing all assigned tasks from senior management with excellence.

Requirements

5+ years heavy duty diesel repair and management experience
Perform each essential duty required satisfactorily.
Ability to read and interpret documents such as safety rules, operating and maintenance instruction and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers and employees of the company.
Ability to read, analyze and interpret general business reports, journal documentation, technical procedures and regulations.
Ability to write reports, correspondence and procedure manuals.
Ability to effectively present information and respond to questions from management, drivers and customers.
Ability to calculate figures and amounts such as discounts, commissions, percentages, tax, fees and employee bonus.
Ability to work with mathematical concepts and apply fractions, percentages and ratios to practical situations.
Ability to apply common sense understanding to carry out instructions in writing, oral or diagram form.
Ability to solve practical issues and deal with a variety of issues.
Ability to define problems, collect data, establish facts and draw valid conclusions.

Responsibilities

Run & maintain an efficient and profitable shop through excellent safety and quality staffing, employee retention, driver retention, customer retention, customer communication, customer satisfaction & service, cost control, achievement of goals & objectives, service records, technician efficiency, inventory control, clean & organized shop (interior, exterior & property).
Forecast goals and objectives and strive to meet them.
Train, coach, motivate and monitor the performance of all technicians and support staff.
Administer and maintain annual operating budget.
Administer and maintain daily reporting.
Attend manager meetings as needed (subject to travel and overnight stays).
Monitor and control the performance of the shop using appropriate reports and tracking systems.
Strive and encourage teamwork, positive attitude and service within the shop and all other departments.
Facilitate and/or conduct training for technicians and support staff with appropriate training programs/schools as needed.
Monitor technician daily productivity, productivity reports and corresponding bonus and payroll records.
Monitor and follow up on part orders to ensure availability and inventory control.
Review all RO’s for pricing accuracy pertaining to warranty, tech assignment, parts and hours.
Maintain excellent working relationships with customers and drivers to encourage repeat business opportunities and referrals.
Maintain high quality service repairs and minimize comebacks.
Conduct periodic spot checks of completed jobs for thoroughness and quality.
Maintain knowledge of current and new equipment and tooling to recommend for purchasing.
Ensure the shop and property are kept clean, safe and OSHA compliant.
Establish excellent working relationships with community, vocational and technical schools to maintain personnel recruitment.
Ensure proper care, storage and inventory of special tools.
Ensure customer service files are up-to-date and readily available and accurate for reference.
Ensure all customers and drivers are greeted promptly and given fair estimates on cost and time required for repairs and maintenance.
Handles customer and driver complaints immediately and according to company guidelines.
Establishes and maintains follow-up with all customers and drivers to confirm satisfaction of repair service and experience.
Maintain safe work environment.
Execute all tasks assigned from senior management with excellence.