Shop Supervisor 1

HOLT Group•Tyler, TX

10d

About The Position

The Shop Supervisor is responsible for scheduling and prioritizing work in the assigned area, providing job quotes and reviewing work orders for customer billing, communicating with customers, and ensuring shop safety and compliance with operating policies. The role has significant responsibility for internal and external customer satisfaction. The incumbent is expected to model alignment with the company's mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The position also supports employee safety, service department business goals, and the selection, development, and evaluation of service department personnel.

Requirements

High school diploma or equivalent, or trade school diploma.
Minimum of 5 years of machining service or supervisory experience.
Valid driver’s license.
Ability to identify and define problems or goals and select and implement alternative solutions.
Ability to manage resources and contingencies and reduce performance deviations or gaps.
Leadership, assessment, management, and adaptability skills for handling workplace situations.
Competency in strategic operational planning, monitoring and measuring goals, and allocating and managing resources.
Ability to direct, implement, motivate, and evaluate work environments to accomplish business objectives.
Job-related professional knowledge, skills, experience, and performance attributes.
Interpersonal skills to engage with customers, vendors, staff, and corporate executives to exchange information and influence or persuade.
Time management skills, including planning deadlines, milestones, tasks, and resources to achieve goals and results.
Critical thinking and problem-solving skills to assess alternatives, conclusions, approaches, and prevention strategies.
Knowledge of construction equipment, machines, and tools, including their design, use, repair, and maintenance.
Computer knowledge or experience, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to manage multiple priorities and understand written and spoken information.
Ability to move objects and use abdominal and lower back muscles for sustained support without fatigue.
Ability to occasionally move materials or equipment weighing up to 50 pounds.
Good manual dexterity, coordination, and stamina, with constant movement and use of limbs.
Ability to climb ladders using both hands and feet, maneuver and work safely underneath equipment, and respond to visual, auditory, and other signals while visually inspecting work.
Ability to travel up to 30%, including overnight travel.

Nice To Haves

Bachelor’s degree in Business Management or a related field.

Responsibilities

Model, promote, reinforce, and reward the use of HOLT’s Values Based Leadership tools, models, and processes.
Establish and communicate job expectations, including accurate price quotes and time estimates, to internal and external customers.
Establish, model, and reinforce safety practices that support employee and customer safety.
Use collaborative problem solving and influencing skills to align service activities with the service department and company business plan.
Provide the Service Manager with accurate and timely status reports on open work orders.
Review the monthly service operations branch statement to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned.
Interview, hire, train, plan, assign, and direct employees’ work; coach and develop employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.