Shop Supervisor 1

HOLT Group•Tyler, TX

About The Position

The Shop Supervisor is responsible for scheduling and prioritizing work in the assigned area, preparing job quotes, reviewing work orders for customer billing, communicating with customers, and ensuring shop safety and compliance with operating policies. The role has significant responsibility for internal and external customer satisfaction and is expected to model alignment with the company’s mission and values, collaboration with internal and external resources, and ongoing self-development. The supervisor supports service department goals by setting clear expectations for job pricing and timing, reinforcing safe work practices, solving problems collaboratively, and providing timely status reports on open work orders to the Service Manager. The role also reviews monthly branch service operations statements and participates in the selection, development, and evaluation of service personnel. Supervisory duties include interviewing, hiring, training, assigning and directing work, coaching, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. The position requires up to 30% travel, including overnight travel, and a valid driver’s license. Work takes place indoors around moving mechanical parts, with occasional outdoor work in varied weather. The environment may include loud noise, chemicals, steam, high-pressure water, high-speed rotating equipment, confined spaces, and elevated work areas. Physical demands include moving objects, occasionally handling materials or equipment weighing up to 50 pounds, climbing ladders, working beneath equipment, and maintaining manual dexterity, coordination, and stamina.

Requirements

High school or equivalent diploma, or trade school diploma.
Minimum of 5 years of machining service/supervisory experience.
Valid driver’s license.
Ability to identify and define problems and goals, select solutions, manage resources and contingencies, and reduce performance gaps.
Leadership skills, including the ability to assess situations, manage them, and adapt effectively.
Knowledge of strategic operational planning, goal monitoring and measurement, and resource allocation and management.
Ability to direct, implement, motivate, and evaluate work to achieve targeted business objectives.
Job-related professional knowledge, skills, and experience relevant to the business or industry.
Interpersonal skills to engage with customers, vendors, staff, and corporate executives, exchange information, influence, and persuade.
Time-management skills to organize work, set deadlines and milestones, allocate resources, and achieve goals.
Critical-thinking and problem-solving skills to use logic and reasoning to assess alternative solutions and approaches.
Knowledge of construction equipment, machines, and tools, including their design, use, repair, and maintenance.
Computer knowledge or experience, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to manage multiple priorities and understand information presented in writing and verbally.
Ability to move objects and occasionally move materials or equipment weighing up to 50 pounds.
Manual dexterity, coordination, and stamina; ability to climb ladders and safely maneuver and work underneath equipment.
Ability to respond to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to travel up to 30%, including overnight travel.

Nice To Haves

Bachelor’s degree in Business Management or a related field.

Responsibilities

Schedule and prioritize work performed in the assigned area of responsibility.
Provide job quotes and review work orders for customer billing.
Communicate with customers and establish expectations for accurate pricing and job time estimates.
Promote and reinforce the company’s Values Based Leadership tools, models, and processes.
Establish and reinforce safety practices consistent with company policies and standards.
Use collaborative problem-solving and influencing skills to align service activities with department and company business plans.
Provide the Service Manager with accurate, timely status reports on open work orders.
Review monthly service operations branch statements to assess progress toward department business goals.
Participate in the selection, development, and evaluation of service department personnel.
Interview, hire, train, coach, develop, and evaluate employees; plan, assign, and direct work; reward and discipline employees; address complaints and resolve problems.
Work safely and comply with applicable safety policies and company procedures and standards.
Perform other duties as assigned.