About The Position

The Shop Service Technician III diagnoses and performs designated maintenance and repairs on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting. The role requires maintaining the tools needed to diagnose, disassemble, and assemble components to manufacturer specifications, completing required technician training, researching repair needs, and ordering parts as needed. Technicians document repairs and repair time using appropriate software and help maintain a safe, clean, orderly shop and facility. The position contributes to team goals by completing work on time while meeting safety and quality expectations, and includes other duties as assigned. The technician works under regular monitoring, with some discretion to make decisions and set priorities within established parameters. The role has no supervisory responsibility. Work is typically performed during regular business hours, with occasional work at night, on holidays, or on weekends. The work environment includes indoor shop conditions and occasional outdoor exposure, along with frequent exposure to heat, noise, vibration, physical hazards, fumes, odors, dust, mists, gases, poor ventilation, and oils or cutting fluids.

Requirements

  • High school diploma or GED.
  • 1–2 years of experience.
  • Completion of all required training curriculum for designation as a Tech III.
  • Ability to comprehend written material and communicate effectively orally and in writing with employees and customers.
  • Ability to meet the physical demands of the role, including frequent climbing, kneeling, crouching, crawling, reaching, sitting, walking, fingering, grasping, repetitive motion, and handling loads up to 25 pounds; some tasks involve handling loads over 25 pounds.
  • Ability to work in a shop environment with the environmental conditions and exposures described in the posting.

Nice To Haves

  • Proficiency using a computer, Microsoft Office products, and relevant dealer software programs.

Responsibilities

  • Perform assigned work safely and follow applicable safety, environmental, and contamination-control policies, procedures, and regulations; wear appropriate personal protective equipment.
  • Maintain the minimum set of tools needed to diagnose, disassemble, and assemble components to manufacturer specifications.
  • Attend and successfully complete required technician training classes.
  • Diagnose and perform designated repairs and maintenance on customer- or company-owned equipment, including mechanical, electrical, and hydraulic troubleshooting.
  • Keep the assigned work area neat and orderly, and seek improvements to work methods, the work area, and safety standards.
  • Research repair needs and order parts as needed.
  • Use appropriate software to document repairs performed and account for repair times.
  • Contribute to team efforts by completing tasks on time while meeting safety and quality expectations.
  • Help maintain facility appearance and shop conditions through housekeeping, contamination-control practices, and other general maintenance duties.
  • Perform other duties as assigned.
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