Shop Service Supervisor

GT&E LLC • Harmony, PA

3d • Onsite

About The Position

The Shop Service Supervisor is responsible for overseeing the daily operations of the service shop, ensuring that all service work is performed efficiently, safely, and to the highest quality standards. This role involves supervising a team of service technicians, scheduling and assigning tasks, managing performance, and implementing continuous improvements to optimize shop productivity.

Requirements

• High school diploma or equivalent
• Strong leadership and team management skills with the ability to motivate, coach, and develop a team of technicians
• Excellent problem-solving and decision-making abilities to address issues that arise in the shop
• Proven ability to improve operational efficiency, productivity, and quality within a service environment
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with other departments and customers.
• Strong organizational skills to manage scheduling, task assignments, and inventory

Nice To Haves

• additional technical training or certifications related to equipment service is a plus
• Experience in a supervisory or management role within a service or repair shop environment (preferred)

Responsibilities

• Supervise and lead a team of shop service technicians, ensuring tasks are completed on time
• Monitor and improve the performance of the shop, identifying areas for efficiency gains, cost reductions, and improved quality of service
• Ensure compliance with safety standards and regulations, promoting a safe work environment for all team members.
• Support the department in achieving its planned goals and budget targets
• Develop work schedules and assign personnel to specific tasks based on skill set, workload, and priorities.
• Ensure that all service work is documented accurately, including service reports, parts used, labor hours, and completed tasks.
• Collaborate with the customer service and parts departments to ensure smooth coordination of service work and customer satisfaction.
• Address and resolve customer complaints or concerns related to service quality or delays.
• All other duties assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED