Service Shop Supervisor
evo•Portland, OR
•Hybrid
About The Position
The Service Shop Supervisor plays a crucial role in overseeing the daily operations of the Service Shop and Rental department. This position involves supervising the Service Shop & Rental Associates, ensuring efficient workflow, and maintaining a high level of customer satisfaction. The Service Shop Supervisor reports directly to the Retail Manager and collaborates with technicians, mechanics, and rental associates to uphold the standards of service excellence.
Requirements
- High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.
- Proficiency in using standard office and communication tools.
- Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
- Previous experience in a supervisory role within a service shop or rental environment.
- Embodies, honors, and lives our core values: The Great 8
Responsibilities
- Provide leadership and guidance to Service Shop & Rental Associates, fostering a positive and collaborative work environment.
- Oversee the daily workflow of the service shop, ensuring timely completion of tunes, mounts, and rental preparations.
- Address customer inquiries, concerns, and requests promptly, ensuring a high level of customer satisfaction.
- Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards.
- Collaborate with technicians and mechanics to coordinate tunes, mounts, and servicing activities efficiently.
- Provide training to new Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities.
- Monitor and manage inventory levels for rental equipment and service shop supplies.
- Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes.
- Conduct performance evaluations for Service Shop & Rental Associates and provide constructive feedback.
- Generate reports on service shop and rental activities, providing regular updates to the Retail Manager.
- Other duties as assigned.
Benefits
- 100% paid health, dental and vision
- Paid vacation time
- Sick leave
- 40 hours volunteer paid time off
- Paid parental leave for birthing & non birthing parents
- Retail quarterly bonus program
- Profit share program
- Long-term compensation program
- 401k matching
- Employee discount and access to pro deals on most the products we sell
- NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season
- Bike finance program and bike stipend
- Time together outside, volunteer activities, community events, ride days and annual retreat
- Flexible work schedules
- Remote work for eligible roles
- Dog friendly offices
- Career pathing
- Leadership development
- Network development
- Training and performance feedback
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
