Shop & Field Service Supervisor

Cummins • Kapolei, HI

6d

About The Position

We are looking for a talented Shop & Field Service Supervisor to join our team
in Service in Kapolei, HI.

In this role, you will make an impact in the following ways:  

Optimize daily service operations by effectively coordinating technician
schedules, communicating clear repair plans, and ensuring work aligns with
customer quotes and expectations. 
Elevate technician performance and capability through ongoing coaching,
real-time support, constructive feedback, and structured performance reviews
that promote professional growth. 
Strengthen repair quality and efficiency by monitoring technician
productivity, providing first-level technical guidance, and escalating
complex issues to ensure timely, accurate resolutions. 
Ensure safe, compliant, and efficient service operations by managing
materials, equipment, and workforce logistics with strong attention to
safety, quality, and process discipline. 
Improve customer trust and transparency by reviewing quotes for accuracy,
communicating repair status updates, and proactively addressing changes to
timelines or repair plans. 
Drive continuous improvement by analyzing service processes, identifying
bottlenecks, and implementing enhancements that respond to evolving customer
needs and organizational goals. 
Achieve branch performance targets by monitoring KPIs, ensuring on-time
repair completion, and maintaining high levels of customer satisfaction
through consistent service excellence. 
Build strong customer relationships by professionally resolving warranty
concerns and engaging frequently with key customers to reinforce confidence,
loyalty, and long-term partnerships.

Responsibilities

• Optimize daily service operations by effectively coordinating technician schedules, communicating clear repair plans, and ensuring work aligns with customer quotes and expectations.
• Elevate technician performance and capability through ongoing coaching, real-time support, constructive feedback, and structured performance reviews that promote professional growth.
• Strengthen repair quality and efficiency by monitoring technician productivity, providing first-level technical guidance, and escalating complex issues to ensure timely, accurate resolutions.
• Ensure safe, compliant, and efficient service operations by managing materials, equipment, and workforce logistics with strong attention to safety, quality, and process discipline.
• Improve customer trust and transparency by reviewing quotes for accuracy, communicating repair status updates, and proactively addressing changes to timelines or repair plans.
• Drive continuous improvement by analyzing service processes, identifying bottlenecks, and implementing enhancements that respond to evolving customer needs and organizational goals.
• Achieve branch performance targets by monitoring KPIs, ensuring on-time repair completion, and maintaining high levels of customer satisfaction through consistent service excellence.
• Build strong customer relationships by professionally resolving warranty concerns and engaging frequently with key customers to reinforce confidence, loyalty, and long-term partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees