Shop Service Foreman
About The Position
Cumberland International Trucks is seeking a skilled Shop Service Foreman to join their growing Orlando service team. This role is for an experienced Shop Service Foreman who takes pride in solving complex mechanical challenges and helping others succeed. Candidates with dealership and/or heavy-duty diesel equipment experience are encouraged to apply. At Cumberland, you’ll work alongside talented technicians, support loyal customers, and be backed by leadership that invests in your growth and success. Cumberland is one of the leading family-owned truck dealers in North America, known for its empowering, customer-focused culture and strong internal advancement opportunities. They believe in building careers, not just filling positions.
Requirements
- Strong organizational and multitasking skills
- Detail-oriented with effective problem-solving abilities
- Excellent communication and customer service skills (internal and external)
- Technical or product knowledge relevant to service operations preferred
- Flexibility to adapt to changing priorities
- Leads by example, communicates clearly, and takes pride in helping a team succeed.
Nice To Haves
- Dealership experience
- Heavy-duty diesel equipment experience
Responsibilities
- Lead day-to-day shop operations, support technician performance, and ensure a high standard of service.
- Recruiting, interviewing, and hiring knowledgeable technicians who follow OEM repair guidelines.
- Coaching and mentoring technicians to produce high-quality repairs efficiently.
- Managing service department performance by analyzing efficiencies and gross profit margins.
- Supporting productive staffing, strong customer relationships, and overall operational success.
- Ensuring customers receive prompt, courteous, and effective service.
- Assigning work and supervising Diesel Technicians.
- Serving as a key liaison between technicians and customers.
- Taking ownership of the customer experience and ensuring a positive outcome.
- Building strong internal and external relationships through clear, professional communication.
Benefits
- 8 Paid Holidays
- Paid Time Off (PTO)
- Vacation
- Paid Birthday Off
- 401(k) with Employer Match (Fidelity)
- $500 Employee Referral Program
- Medical Insurance
- Voluntary Vision & Dental
- Life & AD&D Benefits & Supplemental Life
- Short-Term & Voluntary Long-Term Disability
- 24/7/365 Teladoc Access
- Free & Confidential (EAP) Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
