Shop Program Manager

GitHub, Inc.

11h•$85,000 - $225,400•Remote

About The Position

The GitHub Shop program provides meaningful experiences to the developer community, increasing brand awareness and affinity, and accelerates our Marketing and Sales motions while bringing GitHub pride to superfans and Hubbers around the world, through a wide variety of delightful branded merchandise and IRL experiences. The Shop Program Manager oversees the Shops’s production roadmap, timelines and project workflows for seasonal collections and custom initiatives across key Microsoft, CoreAI and GitHub teams. Additionally, they partner closely with vendors and our internal design and marketing teams to support merchandise launch collections, ensure inventory and fulfillment needs are met, and provide event support—from tracking event roadmaps to visual merchandising—to deliver a seamless and impactful Shop experience. The ideal candidate is resourceful, detail-oriented, and works with a sense of urgency and excitement. They excel at tracking follow-ups, documenting processes, and improving workflows. This person values building strong relationships with colleagues and enjoys contributing positively to the team dynamic.

Requirements

5+ years experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience OR Bachelor's Degree in Project Management, Business Management, Systems Management, Information Systems, or related field AND 3+ years’ experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience) OR Master's Degree in Project Management, Business Management, Systems Management, Information Systems, or related field AND 1+ year(s) experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience) OR equivalent experience
Experience developing and executing physical production process-improvement strategies in corporate environments
Strong attention to detail with the ability to manage multiple concurrent projects across technical systems, partnering with distributed teams and external stakeholders (customers/clients/agencies) to track work and coordinate effectively in asynchronous environments (Google Workspace, Slack, etc.)
Experience editing Shopify sites and using ecommerce apps; familiarity with Microsoft 365 and Microsoft purchasing/procurement tools; retail customer service experience

Nice To Haves

Track record for for being highly organized and detail-oriented; able to identify risks/blockers, propose solutions, and follow through to meet timelines.
Strong customer-obsessed mindset with a strong customer service background; continuously improves processes to better serve internal and external customers.
Ability to work in a fast-paced, high-energy, team-oriented environment; able to prioritize and perform effectively under pressure.

Responsibilities

Develop and maintain annual program roadmap, including collection launches and Shop’s presence at global first- and third-party events.
Drives visual merchandising for Shop pop up events
Assist Shop Manager with custom Shop requests, gather requirements, define objectives, plan resources and budgets, and develop a clear and actionable project plan to drive successful fulfillment of requirements.
Contribute to day-to-day program maintenance, including status reports and updates, program calendars, GitHub repo and issue management, notes distribution, and meeting action items.
Maintain program documentation including playbooks, style guides, tooling guides, templates. and release checklists - proactively identify process gaps and implement process improvements.
Documenting procurement processes and procedures and establishing strong working relationships with GitHub’s Finance, Legal, and Procurement partners.
Research procurement discrepancies to identify root causes and develop action items to resolve with impacted stakeholders.
Assist in the planning, coordination and vibe of Shop IRL experiences at events.
Act as back-up and escalation support for Hubbers on #Shop regarding production and fulfilment questions, sales and events support, customer order, etc.