Shop Manager

Summit Fire & Security•Middletown, CT

About The Position

The Shop Manager is responsible for providing oversight of the overall management, operations, and financial performance for the shop area. This includes inventory, parts, equipment and material, and general organization and company data related to the Shop. The Shop Manager is a subject matter expert in achieving communicated objectives such as profitability, growth, and overall performance metrics for the Shop. Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you! Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states. Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth. Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Requirements

Bachelor’s degree in Business or equivalent experience, required.
3 years Fire Life Safety Industry experience specifically within the Shop area.
3 years of professional computer skills
Must have the ability to effectively read, write and communicate in English with employees and customers.
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
Must be able to travel 10% of the time.

Nice To Haves

Supervisory experience, preferred.
Familiarity with analytical use of business intelligence systems, Sage 300 CRE, or similar, preferred.

Responsibilities

Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for Talent requirements.
Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
Manage work performed within assigned area including spot checks and ongoing training:
Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.
Performance of observation with Field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
Review and track routes for each Technician and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently.
Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks.
Attend and monitor install project meetings and other coordination meetings, as needed.
Oversee coordination and execution of inspections and service jobs in assigned area.
Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.
Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.
Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
As assigned, partner with the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers, as assigned.
Promote and coordinate continuing education and certification of employees.
Other duties may be assigned.