Shop Manager

Community Automotive Repair • Grand Rapids, MI

1d • Onsite

About The Position

Community Automotive Repair is hiring a full-time, onsite Shop Manager and Service Advisor at its shop in Comstock Park, Michigan. The role oversees service advising and technician teams and leads shop-wide sales and production. The manager focuses on shop processes and workflow to deliver quality automotive repairs and services and meet customer expectations. The position also manages the shop’s budget and profitability, administers and trains staff on procedures and core processes, and manages equipment, the facility, and supplies. Shop managers lead weekly all-shop meetings, prepare weekly staff scorecards, hold staff accountable for goals, and support employees’ career plans. The role involves direct customer service and sales, staff and client relationship-building, and leading projects and training and mentoring service advisors, technicians, and other staff.

Community Automotive Repair is locally owned and operated and has been in business since 1975. The company describes its environment as stable, secure, safe, busy, and hands-on.

Requirements

• Automotive technical expertise.
• Leadership skills.
• Computer proficiency.
• Problem-solving ability.
• Understanding of sales and customer service principles.
• Basic understanding of accounting principles.
• Management experience is preferred.

Nice To Haves

• Management experience.

Responsibilities

• Oversee the service advising and technician teams.
• Lead shop-wide sales and production.
• Manage shop processes and optimize workflow to meet customer expectations.
• Manage the shop’s budget and profitability and make strategic decisions to support financial success.
• Administer and train staff on procedures and core processes.
• Manage shop equipment, the facility, and supplies.
• Lead weekly all-shop meetings and prepare weekly staff scorecards.
• Hold staff accountable for meeting goals and support their career plans.
• Provide direct customer service and sales.
• Train and mentor service advisors, technicians, and other staff.
• Lead projects and foster a culture of excellence and efficiency.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid time off
• Paid meals
• Employee and family discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed