Shop Manager

THE DURBAN GROUP•Rocky Mount, VA

3d•$55,000 - $65,000•Onsite

About The Position

The Shop Manager oversees all aspects of shop operations, including customer service, workflow, team development, inventory control, financial performance, and compliance with company standards. This leadership role combines operational management with hands-on automotive service duties and requires organizational skills, technical expertise, and the ability to lead a high-performing team. The position is full-time, based in Rocky Mount, North Carolina, with a day shift and no travel. The stated salary range is $55,000–$65,000 base plus commission per month.

Requirements

Able to adapt to change and lead through evolving business needs.
Able to learn and retain detailed product and service knowledge.
Basic computer skills.
Able to safely maneuver in and out of a 3-foot-deep pit.
Able to walk, stand, bend, stoop, twist, and perform physical tasks for extended periods.
Able to lift up to 50 pounds.
Comfortable working in varying hot and cold weather conditions.
Strong awareness of surroundings and adherence to safety protocols.
Excellent communication skills with the public.
Reliable transportation required.

Responsibilities

Supervise shop-floor operations, assign technicians, and ensure vehicles are serviced thoroughly.
Perform opening and closing procedures.
Monitor and adjust inventory; conduct end-of-period and end-of-year inventory.
Place product orders and manage stock levels.
Recruit, interview, and onboard team members.
Motivate and hold team members accountable, and make personnel decisions.
Conduct quarterly employee evaluations and submit payroll.
Create and manage crew schedules.
Train and develop team members.
Promote a positive and professional work environment by serving as a role model.
Ensure the crew delivers excellent customer experiences; check in with customers before they leave and address concerns.
Manage shop financials to drive results and meet or exceed budget goals.
Drain motor oil, replace oil filters, and grease chassis fittings.
Wash windshields and adjust tire pressure.
Inspect and top off vehicle fluids.
Help customers select oil types and additional services.
Provide customer service verbally and in writing.
Process payments for services rendered.
Perform coolant exchanges and fill services.
Restock and maintain shop-floor inventory.
Maintain cleanliness of the shop, office, and bathrooms.
Perform other assigned duties.