Shop Manager

KITH•New York, SC

5d•$60,000 - $65,000•Onsite

About The Position

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

Requirements

Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Valid ServSafe or Food Handler's Certificate or equivalent is required.
2-3 years in a customer-facing managerial role
2+ years in the Food & Beverage industry
1+ years using industrial kitchen equipment
Comprehensive computer skills and experience with Google Suites
Efficient multitasker and delegator
Ability to perform business math and accounting
Ability to lift and move 30lbs.
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Ability to stand and walk for prolonged periods of time.
Efficient and effective communicator
Organized
Comfortable with following up and holding themselves and others accountable
Responsible and reliable
Career driven
A people-person

Nice To Haves

1+ years in a retail/apparel operations role is a plus
1+ years managing a sales/commission driven team is a plus

Responsibilities

Communicate daily objectives with the staff and adjust accordingly to business needs.
Ensure the team’s performance, appearance, and attendance meet the company’s standards.
Reconcile daily, weekly, and monthly sales as well as overall commission.
Complete and audit supply orders as the business requires.
Perform daily banking tasks.
Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found.
Audit all storage to ensure compliance with any Food & Safety requirements.
Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health.
Train and develop the staff to meet all Kith and Kith- Treats standards.
Accurately forecast business trends to ensure proper staffing and scheduling is in place.
Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners.
Process store/shop payroll as required by the company.
Oversee the Shop’s housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
Continuously communicate with HQ business partners. This includes but is not limited to; Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership
Oversee and assist with housekeeping responsibilities, which include but not limited to, dusting, sweeping, collecting trash, and other tasks traditionally associated with standard food & beverage operations.
On rare occasions travel to support other stores or HQ, as required by the business.
Oversee the preparation and execution of any in-store events.